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About the Role:
- Leading the account management team and is focused on building strong relationships with partners.
- Focused on coordinating activities to support current partners.
- Responsible for creating and implementing the operational partner facing policies and procedures to ensure partner interactions at Pathward are managed as a scalable process.
What You Will Do:
- Develop processes and practices to standardize how partner issues are handled and resolved.
- Develop mechanisms to address common themes of partner issues, collaborate with the PE team on resolution of common themes.
- Develop a method of proactive communications on issues facing the account management team.
What You Will Need:
- Ability to lead and manage a team of account managers effectively.
- Ability to build and maintain strong relationships with partners, including managing expectations and resolving issues
- Strong focus on achieving results, meeting performance targets, and exceeding partner expectations.
Pathward
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility. They are a team of problem solvers and innovators who celebrate their differences and know that their unique perspectives make them stronger and well-positioned for success.