Own and manage a portfolio of parent enterprise accounts valued between $800K and $1M.
Serve as the primary strategic advisor and trusted partner for your accounts, driving retention, satisfaction, and growth.
Identify and execute expansion opportunities within your portfolio.

Team Leadership & Development:

Coach and mentor a team of Customer Success Managers on account strategy, growth initiatives, and best practices.
Lead weekly account reviews to track progress toward key outcomes.
Support CSMs through customer escalations and strategic planning challenges.

Strategic Operations & Process Excellence:

Partner with leadership to identify and implement process improvements.
Optimize team workflows to drive customer retention and elevate the overall customer experience.
Document and champion scalable best practices across the Customer Success organization.

Aspire.io

Aspire.io is the world’s first word-of-mouth commerce platform. They leverage a brand’s ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results. Aspire has served household names and paid out $100M to creators around the world.

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