Team Lead, Customer Success Manager

Aspire.io

Remote regions

US

Salary range

$115,000–$135,000/yr

Benefits

Unlimited PTO 17w maternity 17w paternity

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Portfolio Management:

  • Own and manage a portfolio of parent enterprise accounts valued between $800K and $1M.
  • Serve as the primary strategic advisor and trusted partner for your accounts, driving retention, satisfaction, and growth.
  • Identify and execute expansion opportunities within your portfolio.

Team Leadership & Development:

  • Coach and mentor a team of Customer Success Managers on account strategy, growth initiatives, and best practices.
  • Lead weekly account reviews to track progress toward key outcomes.
  • Support CSMs through customer escalations and strategic planning challenges.

Strategic Operations & Process Excellence:

  • Partner with leadership to identify and implement process improvements.
  • Optimize team workflows to drive customer retention and elevate the overall customer experience.
  • Document and champion scalable best practices across the Customer Success organization.

Aspire.io

Aspire.io is the world’s first word-of-mouth commerce platform. They leverage a brand’s ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results. Aspire has served household names and paid out $100M to creators around the world.

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