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Accountabilities:
- Lead and develop a high-performing Customer Success team, ensuring revenue retention and growth targets are met
- Own Net Revenue Retention (NRR) goals, proactively reducing churn and driving expansions
- Define and execute structured expansion strategies, optimizing upsell and cross-sell opportunities
Requirements:
- 6+ years of Customer Success experience, including 3+ years in leadership
- Proven track record in driving customer retention, expansion, and satisfaction at scale
- Strong leadership skills and data-driven mindset
Jobgether
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.