Customer Success Lead

Team Leadership: Lead and develop a high-performing team of CSMs, focusing on customer retention and satisfaction. Foster a positive team culture through mentorship and regular feedback. Own territory planning and resource allocation, ensuring CSMs are focused on key priorities.

Process Improvement: Design and implement scalable processes and automations to optimize team performance. Use data and insights to track customer health and proactively address challenges. Establish strong communication channels within the team and across departments.

Customer Advocacy: Advocate for customers internally, sharing feedback to improve the product. Partner closely with Sales, Product, and Support teams to ensure a seamless customer experience. Build strong relationships with strategic customers to drive long-term success.