Job Description
Responsibilities:
- Take charge of the entire customer lifecycle, from initial setup to renewal.
- Develop and maintain strong relationships with key stakeholders to fully grasp their needs and guarantee their success.
- Participate in internal cross-functional projects.
Requirements:
- 2+ years of experience in customer success, account management, or a similar client-facing role within a B2B software company.
- Strong communication skills—both written and verbal—in English and German.
- A proactive and organized approach with the ability to manage a portfolio of ~30 accounts ranging from SMB to enterprise.
About Airfocus
airfocus by Lucid is the world’s first modular product management and roadmapping platform. They are a hybrid workplace that supports a healthy work-life balance and thousands of users from customers like Ricoh, Good Year, and Wago.