Head of Customer Success

Accountabilities:

• Lead and develop a high-performing Customer Success team, ensuring revenue and retention goals are met.
• Own Net Revenue Retention (NRR) targets, proactively reducing churn and driving expansions.
• Implement structured expansion strategies and optimize upsell/cross-sell opportunities.

Requirements:

• 6+ years of experience in Customer Success, with at least 3 years in a leadership role, preferably in a B2B SaaS environment.
• Proven track record in driving customer retention, expansion, and satisfaction at scale.
• Strong leadership skills with the ability to inspire and grow a high-performing team.

Benefits:

• Nice work environment
• Competitive Salary
• Health Insurance