Job Description
Responsibilities:
- Initially reporting to the VP of Sales, partner closely with Sales and Product teams to ensure customer success goals align with business objectives.
- Lead the design and execution of customer success strategies that enhance user adoption, engagement, and retention across the customer lifecycle.
- Drive customer value realization by implementing programs that increase product usage, customer satisfaction, and lifetime value.
Qualifications:
- A minimum of 5-7 years of experience in Customer Success, Account Management, or a related role within a SaaS environment
- Strong leadership, coaching, and stakeholder management skills
- A degree or diploma that contributes to the organization is considered an asset.
Great reasons to apply for this role:
- Fully remote position allowing you to work from your home anywhere in the world !
- Exciting and dynamic environment with a great leadership team
- Comprehensive training program and regular performance reviews to facilitate your success
About SalesCloser
SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls and follow-ups in real time. They enable businesses to automate and scale their sales, improving efficiency and driving higher conversion rates.