Remote Customer service Jobs • Stakeholder Management

As a project manager, you will be the central hub in the development of our customer service, managing projects from conception to successful implementation.

As a Customer Success Manager, you will be co-managing a portfolio of 10-15 healthcare customers, ensuring retention and contract expansion through tight execution and relationship management. You will also support end-to-end CHW program launches, implementation, and ongoing success, coordinating across stakeholders to ensure successful execution and achievement of customer goals.

Be the voice of Monzo Business for complex businesses, building trust in the product and service. Manage customer queries, providing exceptional inbound support, and identifying opportunities for customers to get more value from Monzo's products and services. Support businesses through onboarding and growth, uncovering unmet needs and guiding them to relevant features. Spot trends, proactively improve the customer journey, and deliver effortless customer service.

In the role of Enterprise Customer Success Manager, you’ll quarterback the relationship with Monte Carlo’s most significant and most strategic customers to help them bring trust to their data, including planning and executing enterprise rollouts, navigating stakeholders and executives, defining and sharing best practices, quantifying and articulating value, nurturing expansion opportunities, and collaborating across product, engineering, sales, and marketing.

As an Onboarding Customer Success Manager, you will be the strategic force behind every customer's successful launch by orchestrating a seamless onboarding journey as the vital link between customers and internal teams. This role proactively eliminates risks and ensures a successful Go-live by driving meaningful change management.

As a Senior Customer Success Manager at Procurify, you will manage a complex book of business, lead high-impact customer engagements, expansions, and rollouts. Act as a trusted advisor to executive stakeholders, drive customer success strategies, and confidently manage escalations while maximizing growth opportunities. Your ability to navigate customer landscapes and advocate for customer needs will be crucial.

The Customer Success Executive will develop C-level executive relationships and relationship management across accounts to improve Customer Outcomes, leading to product adoption and value realization. The ideal candidate will have a successful track record in management consulting, solution consulting, and/or industry consulting focused on digital, technology and organizational transformation.

At SearchStax, Customer Success Managers are embedded in the heart of customer relationships, understanding their unique needs and helping them realize the full value of the platform. This role focuses on turning that value into measurable outcomes and advocacy by building deep, trusted relationships across all levels of customer organizations and proactively managing risk.