Remote Customer service Jobs • Stakeholder Management

The customer Success Manager will play a key role in driving Customer Success, optimisation, and upselling of new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business. The role involves managing customer life cycle, building relationships, and coordinating between various teams. You will provide best practices, understand customer needs, and identify opportunities for revenue growth.

The Security Incident Communications Manager leads clear, timely, and accurate communications during security incidents to protect ServiceNow’s reputation and meet regulatory requirements. This role bridges security, legal, PR, and executive teams to craft incident-specific communication strategies, ensuring alignment, compliance, and a consistent voice across all audiences.