Remote Customer service Jobs • Stakeholder Management

The Implementation Specialist plays a vital role in ensuring the successful onboarding of clients by managing projects with precision, organization, and effective communication. This role operates independently with small to mid-sized projects from start to finish, shaping processes that directly improve customer success and operational efficiency, while also serving as a key support resource for complex Enterprise-level implementations.

Be a strategic enterprise leader responsible for the orchestration of complex customer support operations across voice, chat, SMS, email, and case-based channels. You will play a pivotal function in resolving escalated customer and order issues that fall outside standard workflows, serving as the critical recovery layer for all frontline contact center channels and customer touchpoints. Drive process optimization, and leverage data and Six Sigma methodologies.