Drive adoption of SOCi's AI agents, moving customers from manual workflows to autonomous execution.
Accelerate time-to-value through discovery sessions, workshops, webinars, and value reviews.
Collaborate with CS, Product, and Sales to remove friction and build adoption playbooks.
SOCi is the leader in AI-powered marketing solutions for multi-location businesses, using its proprietary Genius AI and agents to automate local marketing. Trusted by nearly 1,000 top brands, SOCi has a passionate, collaborative global team working remotely in a fast-paced agile culture.
Develop and implement CX transformation roadmaps for strategic customers.
Analyze business processes and customer journeys to recommend improvements.
Lead workshops and executive engagements to build trusted stakeholder relationships.
The company helps strategic customers transform their customer experience, digital operations, and contact center environments. It offers a collaborative, inclusive culture focused on professional growth, mentorship, and employee well-being.
Lead the strategy and execution of provider-facing risk adjustment initiatives.
Partner with teams like Network, Data Science, and external providers for cross-functional program delivery.
Analyze provider performance to identify opportunities and develop improvement plans.
Oscar is a health insurance company built around a full-stack technology platform focused on serving its members. Founded in 2012, Oscar is a sizable organization that fosters a culture of authenticity and belonging.
Assess adoption barriers and work with customers to address key concerns and obstacles.
Develop execution plans to drive continued adoption and improve overall satisfaction.
Coordinate across ServiceNow teams and escalate issues to executives as needed.
ServiceNow provides an AI platform that automates workflows and enables business reinvention, serving 85% of the Fortune 500. The company fosters an AI-native culture with a large global workforce, emphasizing innovation and collaboration.
Drive post-sales success by aligning ServiceNow offerings with customer goals and fostering C-level relationships.
Collaborate with Account Executives to create integrated pre- and post-sales strategies for long-term customer value.
Mitigate risks, drive value realization, and meet KPIs such as adoption, renewals, and customer satisfaction.
ServiceNow is the AI control tower for business reinvention, providing an AI platform that brings together any AI, data, and workflow. The company helps 85% of the Fortune 500® work smarter and serves a global customer base. It is an AI-native culture with a focus on technology and talent.
Lead and scale a global customer support function, overseeing both AI-powered and human support operations.
Manage complex escalations, technical troubleshooting, and ensure high-quality, timely resolutions.
Drive continuous improvement through data analysis, workflow optimization, and collaboration with Product and Engineering teams.
This role is posted on behalf of a partner company, and the hiring is managed by Jobgether. They operate a remote, technology-driven environment with a focus on AI-enabled customer support. The company values collaboration, innovation, and a flat organizational structure.
Own the customer journey from kick-off to ongoing value realization, ensuring customers achieve meaningful outcomes.
Build trusted relationships with stakeholders ranging from engineers to C-level executives and lead effective QBRs and EBRs.
Identify risks, advocate for customer needs, and provide proactive strategic recommendations using customer insights and ecommerce best practices.
Constructor.io powers product search and discovery for some of the largest retailers in the world, serving billions of requests weekly. They are a passionate team of technologists who value empathy, openness, curiosity, and continuous improvement, and are approximately doubling year over year despite market slowdowns.
Manage the escalation lifecycle from intake to closure as the single point of contact.
Collaborate with Sales, Customer Success, Product, and Engineering to drive resolution excellence.
Lead post-escalation reviews and trend analyses to improve future outcomes.
Motive empowers physical operations with tools to make work safer, more productive, and profitable through an AI-driven platform. Serving nearly 100,000 customers, the company values creating a diverse and inclusive workplace.
Lead and manage Trust Wallet's customer support team, including team performance, coaching, hiring, and development.
Own day-to-day support operations across AI and human channels and ensure high-quality, timely resolution of user issues.
Handle complex or escalated support cases, especially those involving technical product issues.
Trust Wallet is a leading non-custodial cryptocurrency wallet trusted by over 200 million users globally to securely manage digital assets. They foster a diverse, global team with a flat structure and emphasize learning and growth.
Provide exceptional customer support throughout implementation and daily use of the platform.
Manage stakeholder relationships and ensure data quality for German renewable energy portfolios.
Act as strategic advisor, analyzing customer KPIs and driving product improvements based on feedback.
Streem Energy develops a next-generation SaaS platform for commercial management of renewable energy assets. The company fosters a dynamic, entrepreneurial environment with an international team focused on accelerating the energy transition.