TrueAccord

Responsible for the success and strategic direction of Client Management, including leading a team and driving revenue expansion. The Director sets the cadence for growth, deepens relationships, identifies opportunities, and translates client needs into outcomes. The role establishes the framework for issue tracking, client health monitoring, and reporting, ensuring visibility into portfolio performance.

In this customer-focused role, you will be embedded with our Implementations team, where you'll be gathering custom technical requirements and directly supporting the onboarding processes for new customers & clients. Your success will be measured by delivering sustainable, efficient, and well-documented integrations that not only meet client needs but also create streamlined operational processes for our client operations teams post go-live.