Customer Success Manager (Remote from Mexico)

Accountabilities:

• Co-own and manage a portfolio of enterprise customers, driving onboarding, adoption, and long-term value.
• Build and maintain trusted relationships with senior customer stakeholders, providing strategic guidance.
• Lead enablement sessions, workshops, QBRs, and other customer-facing activities.

Requirements:

• 5+ years of experience in Customer Success or Account Management roles, preferably in B2B SaaS.
• Proven experience supporting enterprise customers, ideally in North America.
• Fluent English, both written and spoken.

Benefits:

• Flexible remote work environment.
• Opportunity to work with high-impact enterprise customers in a fast-growing SaaS environment.