Lead and scale a team of CSMs focused on product adoption and value delivery.
Drive license adoption, quantify business outcomes, and communicate impact to stakeholders.
Build scalable systems and collaborate cross-functionally to enhance the customer journey.
CoLab helps engineering teams bring life-changing products to the world years sooner with their Design Engagement System (DES). Their customers include the largest engineering organizations in the world spanning from industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries, which includes a team-oriented culture.
Lead Customer Success Managers and set expectations for account ownership.
Coach CSMs on identifying churn risk and help them improve how they guide customers.
Ensure success plans and documentation are created and maintained while acting as escalation and support on key accounts.
Whippy is leading the way in AI powered business communication, helping companies replace manual workflows with intelligent AI agents across voice, chat, and messaging. They work closely with enterprise staffing and workforce organizations, embedding AI agents and automation directly into their ATS and CRM systems.
Lead, mentor, and coach a high-performing team of Enterprise and Strategic CSMs.
Partner with CSMs to develop and execute comprehensive success plans for each Enterprise and Strategic account, focusing on executive alignment, value realization, and risk mitigation.
Systematically gather and communicate customer feedback and insights to Product and Engineering teams to influence the product roadmap and drive innovation.
Teramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization. They are trusted by Fortune 500 companies and businesses of all sizes across industries and are committed to excellence, delivering the highest quality in every aspect of their work.
Ensure customer success by driving full value realization of the Segment platform.
Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
Manage the customer relationship, acting as a trusted advisor to executive and senior leadership.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses. They empower millions of developers worldwide to craft personalized customer experiences and have a strong culture of connection and global inclusion, with employees working remotely around the world.
Lead and develop a high-performing Customer Success team.
Drive customer retention, expansion, and satisfaction at scale.
Champion the customer voice and maximize engagement.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own end-to-end customer lifecycle management—from onboarding through renewal and expansion.
Manage a portfolio of enterprise accounts with tailored engagement strategies based on customer needs, scale, and growth potential.
Conduct strategic success planning, stakeholder mapping, and executive business reviews.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates and shares this shortlist directly with the hiring company.
Improve revenue retention through proactive outreach.
Drive adoption of high-impact Thumbtack features.
Thumbtack helps millions of people confidently care for their homes by connecting them with local service professionals. They have a growing community of 300,000 local service businesses and a culture that embraces diversity and impact.
Lead and coach a team of 8–10 Success Specialists responsible for retention, satisfaction, churn prevention, and growth
Improve gross and net revenue retention through proactive outreach, renewal readiness, and risk mitigation
Identify at-risk Pros using health signals and coach effective save and recovery strategies
Thumbtack helps millions of people confidently care for their homes by providing an app to take care of and improve their home — from personalized guidance to AI tools and a best-in-class hiring experience. They have a growing community of 300,000 local service businesses.
Manage Enterprise customer relationships with high-value customers.
Become a Dovetail expert to onboard new customers successfully.
Drive renewals, retention, and track core customer metrics.
Dovetail is on a mission to improve the quality of everything with its AI-native customer intelligence platform. They help thousands of teams bring together customer insights and empower them to build better products, services, and experiences.
Hire, coach, and develop the best Enterprise CSM team in the industry.
Lead a team of 6-8 Enterprise CSMs in delivering exceptional customer value, focused primarily on creating successful customers.
Partner with other CS leaders to build and refine processes, systems, and resources to make the teams and our customers successful
Gong harnesses the power of AI to transform how revenue teams win by unifying data, insights, and workflows. They are shaping the future of revenue intelligence and value transparency and trust, offering every person the opportunity to make a visible impact.
Leading and coaching a team of Customer Success Managers, adapting Seismic's methodologies to market needs.
Building strong relationships with senior stakeholders in client accounts to ensure retention and identify new opportunities.
Providing transparency in account management by tracking data in Gainsight and addressing customer challenges effectively.
Seismic provides a sales enablement platform. They focus on aligning sales, marketing, and customer success teams, offering solutions for content management, training, and analytics, and helping their clients improve sales performance and customer engagement. Seismic has a fast-paced and agile culture.
Lead the Enterprise Customer Success team of approximately 5 to 8 CSMs
Provide mentorship and coaching to team to drive results
Design and launch programs to improve customer experience and operational efficiency
Simpplr is an AI-powered platform unifying the digital workplace, enhancing employee experience through engagement, enablement, and services. With over 1,000 leading organizations trusting Simpplr, they foster aligned, productive workforces and are backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital.
Drive strong adoption and utilization across the strategic higher education portfolio, ensuring customers realize measurable outcomes from Parchment and Instructure solutions.
Lead, mentor, and develop a high-performing team of Customer Success Managers through clear expectations, coaching, performance feedback, and career development.
Own key Customer Success performance metrics, including Net Revenue Retention (NRR), Gross Retention, pipeline generation, forecast accuracy, customer health indicators, and VOC performance.
Instructure amplifies the power of people to grow and succeed throughout their lives by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome.
Own gross revenue retention across your book of business.
Define and communicate a clear customer success strategy aligned to their goals.
Lead executive engagement, stakeholder mapping, and success planning to drive measurable outcomes.
CoLab helps engineering teams bring life-changing products to the world years sooner. Their platform is the world’s first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations. They cater to the largest engineering organizations in the world.
Own the long-term success and commercial growth of a portfolio of enterprise clients.
Develop and execute tailored account success plans that align Later’s capabilities to each client’s strategic business objectives.
Collaborate cross-functionally with Sales, Product, Marketing, Data, and Delivery teams to design solutions that solve real client problems.
Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following their acquisition of Mavely, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks.
Drive expansion opportunities within existing accounts.
Collaborate closely with Client Success Managers to align on objectives.
Establish trusted advisor status with key customer stakeholders.
CCT helps more than 300 casinos worldwide to streamline workflows, simplify compliance, and improve profitability. They are a team of 120 (and growing!) headquartered in Tulsa, OK, with remote and WFH locations across North America with a customer oriented culture.
Own a portfolio of complex mid-market accounts ensuring clients achieve measurable outcomes.
Color Health is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering physician-led multidisciplinary care across all 50 states. They are using technology-driven, patient-centric solutions, and transforming how organizations address cancer to improve outcomes.
Onboard high-value programs: You’ll provide onboarding sessions, manage timelines, remove blockers, and follow up with customers to ensure our new sales wins come to fruition.
Account management: You'll manage a portfolio of key customers to ensure they are successful. You'll hold recurring meetings, handle client requests, and monitor account health.
Expansion: You’ll strategically expand relationships with our existing customers. This consists of retaining spend, signing long-term agreements, and uncovering new programs.
Tremendous is a fast, free, flexible way to send bulk payouts to people in over 230 countries and regions. The company has 20,000+ companies as customers ranging from mom-and-pops to Google, MIT, and United Way and is fully remote.
Develop and execute the Digital Customer Success strategy.
Recruit, manage, and develop a high-performing Digital Customer Support team.
Analyze customer data to identify churn drivers and implement strategies to improve retention and growth.
symplr is revolutionizing healthcare operations with a first-of-its-kind platform. They drive effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes. symplr is a remote-first company with employees working across the United States, India, and the Netherlands.
Develop and implement end-to-end digital programs for customers.
Create a cohesive strategy with tangible goals to drive adoption and retention.
Collaborate with leaders across Support, Product, and Marketing.
Jobgether is a company that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.