Senior Manager, Mid-Market Customer Success

How You'll Contribute:

• Own a portfolio of complex mid-market accounts—from onboarding through renewal and growth—ensuring clients achieve measurable outcomes.
• Provide strategic oversight across the team’s book of business, supporting CSMs on portfolio planning, stakeholder management, and proactive engagement.
• Drive high-touch client relationships while identifying opportunities for expansion, upsell, and retention.

What You'll Do:

• Hire, lead, coach, and develop a high-performing team of Mid-Market CSMs focused on delivering value and impact.
• Design and implement scalable systems, playbooks, and engagement frameworks to standardize client management across the customer journey.
• Use data to measure performance, drive insights, and continuously refine processes to improve client outcomes and operational efficiency.

Our Ideal Candidate Will Have:

• 7+ years in Customer Success, Account Management, or Client Services, with 5+ years in people leadership roles.
• Proven success building and scaling mid market Customer Success teams in healthcare benefits or digital health.
• Excellent executive communication skills and the ability to influence across all levels of an organization.