Manager, Customer Success Operations
Benefits
4w PTO
Job Description
What you’ll be doing:
- Leading a team of operations experts that support the Customer Launch teams.
- Driving the planning of and owning specific strategic initiatives, programs, and projects.
- Becoming an expert on key metrics, data, processes, and procedures.
What you bring:
- 8+ years experience in Customer Success Operations, Revenue Operations, or Customer Success Leadership at software companies.
- Minimum 2+ years as a People Manager, with experience managing high-performing operations professionals.
- Strong business acumen and understanding of key metrics for Customer Success organizations.
About Clio
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team that has been recognized as one of Canada’s Best Managed Companies with a USD $1.6B valuation.