Thumbtack helps millions of people confidently care for their homes through a one-stop app for repairs, maintenance, and improvements. With a community of 300,000 local service businesses, they combine personalized guidance and AI tools to serve homeowners across the U.S.
Own defined Success Operations programs including customer recovery, cross-sell, and AI-enabled call center operations, setting goals and managing performance.
Analyze conversion, retention, revenue, and cost data, turning findings into clear recommendations.
Improve operational workflows by documenting processes, coordinating cross-functionally, and implementing automation where applicable.
Set and own the multi-year Talent and Organizational Development strategy, integrating performance management, career architecture, and talent planning.
Evolve performance management systems to define, enable, and assess high performance consistently across the company.
Lead talent planning and succession practices to identify gaps and accelerate high-potential employees.