$81,400–$130,900/yr
- Lead and coach a team of Success Specialists.
- Improve revenue retention through proactive outreach.
- Drive adoption of high-impact Thumbtack features.
Thumbtack
8 open remote positions
Thumbtack helps millions of people confidently care for their homes by connecting them with local service professionals. They have a growing community of 300,000 local service businesses and a culture that embraces diversity and impact.
Salary Distribution 5 of 8 jobs
$92,604
Min
$130,900
25th
$169,975
Median
$210,834
75th
$272,800
Max
Open Positions
$71,586–$92,604/yr
- Lead and coach a team of 8–10 Success Specialists responsible for retention, satisfaction, churn prevention, and growth
- Improve gross and net revenue retention through proactive outreach, renewal readiness, and risk mitigation
- Identify at-risk Pros using health signals and coach effective save and recovery strategies
$131,446–$169,975/yr
- Design, create, and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's services
- Set the architectural direction of infrastructure and platform services while supporting the engineering organization
- Design and implement tools and processes used for deployment, change, service, and infrastructure management
$179,400–$272,800/yr
- Design, create, and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's services.
- Set the architectural direction of infrastructure and platform services while supporting the engineering organization.
- Troubleshoot and debug critical systems throughout the SDLC.
$162,769–$210,834/yr
- Define platform architecture and evolve shared platform services, balancing scale, cost, and operational simplicity.
- Build core infrastructure and own platform features that power analytics and ML.
- Drive data quality & observability, championing governance and data quality standards.
- Take ownership of global helpdesk tickets; be familiar with systems like Salesforce, Genesys, ObserveAI, MavenAGI, Omni Channel, Jira Service Management, and Confluence.
- Explore and champion AI tools (e.g., Gemini, ChatGPT, Atlassian Rovo) to develop new processes, automate manual tasks, and generate documentation to streamline operations.
- Help end-users problem solve and find solutions to issues; communicate updates or major changes to global employees and provide feedback to improve tools.
- Partner with pros, understanding their needs and providing optimal solutions.
- Conduct profile reviews, guiding pros in areas like response time and profile pictures.
- Troubleshoot pro inquiries using problem-solving and de-escalation skills.
Execute campaigns supporting mid-market and enterprise Pros. Run full-funnel campaigns to bring in new Pros, re-engage old Pros, and retain large Pros. Use Reddit Ads, LinkedIn Campaign Manager, and email marketing to improve campaigns.