Shape the experience of affordable healthcare as a QA Manager at Headway. Develop a best-in-class quality program, assess agent interactions, and drive continuous improvement. Collaborate with leadership to enhance patient and provider experience, ensuring best-in-class customer care.

Oversee and optimize daily operations to ensure efficiency, productivity, and cost control. Manage teams and external stakeholders, improve processes, and ensure that business objectives are met within set timelines and budgets. Manage a fully remote team across multiple time zones, as well as collaborating with stakeholders in a multi-national environment.

Manage a team of 5-7 field claim operation leads. Develop and execute improvement strategies in claim handling best practices, loss costs and customer service. Refine the end to end claim handling model, process and workflows for effectiveness and efficiency. Work with the business lead to set the overall strategy. Identify and deliver improvements in automation and data management.

The Program Manager, Operations, will oversee, coordinate, and manage strategic operational initiatives to ensure efficient and effective implementation across the organization. This role requires strong leadership, excellent organizational skills, and the ability to work collaboratively across departments to meet business objectives, improve operational efficiencies, and deliver measurable outcomes.

Join the Customer Success Operations Team as an Implementation Manager! This role involves steering the fulfilment and onboarding process of our customers. You will focus on relationship-building, meet fulfilment targets, and ensure clients are equipped to make full use of our product.

This individual contributor will play a critical role in driving project management excellence across the organization, supporting change management initiatives, and ensuring strategic alignment of operational and business priorities. The role involves collaborating across teams, developing project methodologies, and ensuring alignment between teams and objectives.

The Director of Vendor Performance is responsible for optimizing vendor relationships, enhancing procurement processes, and driving supply chain efficiency to support seamless operations across multiple centers. This role ensures high-quality patient care by managing vendor contracts, negotiating cost-effective agreements, and implementing performance metrics to improve supplier reliability.