Kick off projects by responding to warm inbound leads, acting as a consultant and advisor to homeowners to help them define their vision and win their business
Leverage our existing network of Service Providers to find the best fit & value for each unique project; coordinate a high volume of home improvement projects, managing all details
Actively manage your business pipeline and develop a long-term strategy for sustained growth & success; embrace a high-learning environment
Angi connects homeowners with reliable pros who have the skills they need and connects pros with homeowners who have the jobs they want. They have 2,800 employees worldwide and create an environment where homeowners, pros, and employees benefit from more jobs done well.
Lead and develop a team of approximately 16 agents specializing in high-risk account collections.
Provide strategic leadership through coaching and performance management to ensure exceptional quality and productivity.
Engage with customers to understand their needs, offering tailored solutions while driving operational success.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify top-fitting candidates and share shortlists with hiring companies; the final decision is managed by the internal team.
Oversee daily operations and drive a high-performance culture, supporting team members to achieve KPIs and goals.
Manage performance with empathy and accountability, fostering growth and ensuring positive outcomes for individuals and the business.
Proactively manage team schedules, monitor real-time workloads, and optimize staffing to ensure efficient service levels.
Too Good To Go envisions a planet without food waste, addressing the climate crisis by connecting businesses with unsold food to consumers at discounted rates. With over 133 million users and 517 million meals saved, they foster an inclusive culture where individuals can be their authentic selves.
Own end-to-end census integrity and member coverage continuity
Accountable for the design, performance, and scalability of enrollment and eligibility operations
Set the roadmap for process maturity, risk controls, audit readiness, and cross-functional operating model alignment
Habitat Health envisions a world where older adults experience an independent and joyful aging journey in the comfort of their homes, enabled by access to comprehensive health care. They are growing and looking for new team members who wish to join their mission of redefining aging in place.
Manage, coach, and develop a remote customer service team.
Design and optimize the end-to-end registration journey.
Act as the internal lead for our telephony platform.
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team deeply invested in their core value to put patients first, and also deeply committed to creating a culture where every employee is valued and they learn and improve together.
Oversee projects to maintain schedule and ensure projects are completed in the allotted time frame.
Hands on installation of clinical and administrative equipment and supplies necessary for a functioning PACE center.
Proactively monitor, track and take necessary action to identify and mitigate risks and deliver projects at or below estimated cost.
Habitat Health envisions a world where older adults experience an independent and joyful aging journey in the comfort of their homes, enabled by access to comprehensive health care. They provide personalized, coordinated clinical and social care as well as health plan coverage. They are growing and looking for new team members who wish to join their mission of redefining aging in place.
Stakeholder Partnership: Work closely with the GM and MATs to determine operational policies that can support each businesses’ strategic growth objectives.
Strategic Recommendations: Develop and execute data-driven recommendations that improve our customer experience and balance cost efficiency, using a data—and technology-first approach.
Evaluate Vertical operational performance, both near and long term, against KPIs to assess opportunities for improvement, both in cost efficiency and improved service levels.
Super.com helps maximize lives for both customers and their team, aiming to help everyone experience all that life has to offer. They are a fast-paced, high-growth tech company that cares about their people and takes career progression seriously.
Implement CX strategies using AI technologies to achieve customer experience goals.
Monitor KPIs and CX metrics to evaluate performance and impact.
Manage team performance and development, fostering a culture of accountability and continuous learning.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. They aim to make healthcare affordable, improve patient health, and restore fulfillment in practicing medicine for providers. They are physician-led and empower partners to deliver high-quality healthcare.
Own and manage multiple call center projects across 8 international markets.
Drive the transition from local call center management to a global, standardized operating model.
Ensure delivery against agreed outcomes, timelines, and quality standards.
Docplanner Group aims to help people live longer, healthier lives. They connect 24 million patients with 280k doctors across 13 countries, offering marketplaces, SaaS, and AI tools that simplify daily tasks and help healthcare providers work efficiently.
Regularly monitor and conduct evaluations of interactions.
Provide in-the-moment coaching to Advocates to improve their performance.
Ivy Rehab provides world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Their culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.