Lead cross-functional programs that enhance customer experience, improve operational efficiency, and deliver measurable business outcomes.
Develop and manage program roadmaps, project plans, timelines, budgets, and risk mitigation strategies.
Communicate program status, risks, and outcomes through regular reporting and executive updates.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.
Plan, organize, and track project milestones across product, tech, business, and operational teams.
Assist in gathering and summarizing quantitative and qualitative data to inform project and operational decisions.
Collaborate with local customer support and operational teams to understand workflows, constraints, and country-specific realities.
Docplanner Group aims to help people live longer, healthier lives as the world’s largest healthcare platform, connecting millions of patients with doctors across multiple countries. With over 3,000 employees, they maintain a fast, flexible, and hands-on culture, backed by leading VC funds and focused on profitability and IPO preparation.
Manage a portfolio of sponsor and client accounts, leading recurring calls, business reviews, and ad-hoc engagements.
Drive responsiveness and service levels for sponsor requests, communicating with accuracy and awareness of business risks.
Translate sponsor goals into cross-functional delivery plans.
Jobgether is a company that uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own the localization workflow for customer-facing Support assets.
Support cross-organizational accessibility and internationalization initiatives.
Establish strong relationships with Product Managers, Engineers, and external Language Service Providers.
Smartsheet helps people and teams achieve their goals with seamless work management and scalable solutions. They empower teams to automate tasks, uncover insights, and scale smarter, fostering a culture of innovation and impact with over 20 years in the industry.
Act as the main point of contact for all client-submitted cases and ensure regular follow-up and continuous communication.
Quickly diagnose and resolve client issues while ensuring that KPIs are being met regularly.
Coordinate with the client's help desk team to ensure seamless communication and collaboration.
Datacor provides software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. They aim to equip the industry with intuitive products that solve customers’ problems and help them use data as a competitive advantage.
Manage international market research projects through entire project lifecycle.
Ensure excellent client service and delivering projects on time and within budget.
Manage and leverage relationships with vendors to facilitate accurate and timely deliverables.
M3 is a Japanese global leader providing technological and research solutions to the healthcare industry, operating in the US, Asia, and Europe with over 5.8 million physician members globally. The M3 Group provides services to healthcare and the life science industry, with offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, South Korea, and India.
Oversee and manage a team of outreach and intake associates including training, onboarding and people management.
Ensure compliance with client and CMS standards across all workflows, ensuring quality of each caller interaction in alignment with Isaac Health’s standards.
Manage service level agreements (SLAs) and performance metrics including managing individual campaign staffing and reporting on KPIs.
Isaac Health aims to improve brain health at the population level by providing access to specialty brain health and dementia care services. Since launching in 2022, Isaac Health has scaled to provide services to more patients and families across the US.
Manage a portfolio of complex, cross-functional projects.
Partner with product and sales teams to shape delivery plans.
Refine project management processes to strengthen operational excellence.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates and the shortlist is then shared directly with the hiring company; the final decision and next steps are managed by their internal team.
Oversee client campaigns and monitor performance to ensure KPIs and SLAs are consistently achieved.
Coach and develop team leaders, providing mentorship and actionable feedback.
Identify and implement process improvements based on data and best practices to enhance service quality.
Aventus is a boutique customer experience BPO in Charleston, South Carolina, with over 10 years of providing omnichannel support to 100+ amazing clients and partners in the e-commerce industry. The company values transparency, balance, and kindness.
AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service, powering millions of subscriptions worldwide for organizations. Their values-driven culture enables you to Be Seen, Be Yourself, and Do Your Best Work.
Lead and deliver IT, business systems, and process improvement projects from initiation to completion.
Work closely with senior stakeholders to translate business needs into clear project plans and outcomes.
Provide leadership to the IT Operations / Helpdesk function, ensuring effective support and a positive user experience.
SFG20 is the industry standard for building maintenance, providing services and pioneering technologies that empower people to create and sustain safer buildings. They aim to become the leading authority for built environment maintenance, protecting and enhancing the quality of life.
Manage cross-functional projects for clients across geopolitical risk and threat intelligence.
Partner with product and sales teams to shape delivery plans for clients.
Strengthen operational excellence by refining project management processes.
Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 they have supported businesses, governments and NGOs by providing high-quality risk analysis, due diligence and consultancy services. They offer an innovative, entrepreneurial and fast-growing working environment.
Manage complex, cross-functional projects for various services.
Partner with product and sales teams to ensure seamless delivery plans.
Refine project management processes to enhance operational excellence.
Jobgether is a platform that uses AI to match candidates with jobs. We are committed to a collaborative and innovative work environment, valuing inclusivity in recruitment and equal opportunity.
Gather, document, and translate complex client requirements between clients and vendors to execute on digital marketing solutions and campaigns
Ensure that campaigns and projects are effectively planned, managed, and monitored; includes status updates, blockers/risks, and initiative status
Offer marketing advice and suggestions on campaigns and services to channel partners and product owners
Acxiom helps brands achieve the number one mantra for every business – know your customer. They’ve helped marketers deal with a fast-changing future of growing channels, data and technology and are one of the marketing industry’s most experienced and respected leaders.
Manage end-to-end operations for 1+ marketing campaigns, from planning through delivery.
Create and maintain process flowcharts, SOPs, and knowledge-base documentation.
Coordinate across teams while keeping communication lines open and clear.
They are looking for a highly organized, detail-driven Junior Campaign Manager to be the operational backbone of their global marketing campaigns. They value curiosity from employees and want them to dig into problems until they fully understand them and deliver results that exceed expectations.
Create and drive execution of detailed projects, working in collaboration with customer stakeholders
Own communication with clients regularly to provide recommendations and manage expectations
Directly communicate with VP+ level executive stakeholders at customer accounts
Atlassian is a software company motivated by a common goal: to unleash the potential of every team. Their software products help teams all over the planet and are designed for all types of work.
Lead and grow a global CX team by recruiting, coaching, and developing high-performing agents and leads.
Optimize Zendesk workflows, macros, automations, triggers, and dashboards to ensure efficiency and consistent experiences.
Collaborate with Product, Operations, and Engineering to turn insights into product and operational improvements.
Firstbase, part of AppDirect, provides the infrastructure that makes remote and hybrid work possible. They offer businesses the ability to instantly support remote workers with the physical goods they need and give workers the ability to pick and choose what they need. They power millions of subscriptions worldwide for organizations with a values-driven culture.
Translate high-level campaign strategy into executable workstreams, timelines, and deliverables.
Manage day-to-day execution of large-scale, multi-funnel marketing campaigns across creative, content, media, analytics, and partner marketing.
Coordinate with internal teams and external agencies to drive asset production and activation readiness.
Blend is an AI services provider that co-creates meaningful impact for its clients through data science, AI, technology, and people. They are committed to fueling bold visions and tackling significant challenges by aligning human expertise with artificial intelligence.
Map the customer journey and identify where AI can have the highest impact.
Build and test workflows using low-code/no-code tools, integrating LLMs to automate tasks.
Reduce manual ticket volume and transform support interactions into revenue opportunities.
Docplanner Group's mission is to help people live longer, healthier lives. It is the world’s largest healthcare platform, connecting 24 million patients with 280k doctors across 13 countries through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda. The company has over 3,000 employees and is backed by leading VC funds.
Oversee and execute Salesforce updates to enhance system capabilities and user experience.
Create reporting in ServiceNow to ensure SLAs are being met.
Coordinate with cross-functional teams to drive project progress and resolve any issues.
Kodiak Solutions transforms the healthcare industry through technology-driven solutions. They specialize in healthcare finance, unclaimed property, risk management, and revenue cycle management, and foster a fun, collaborative culture that thrives on innovation and creativity.