Own the operational rhythm of customer success and design systems to move accounts toward positive health indicators.
Design and execute partner implementation and member onboarding at scale using HubSpot, Zapier, and Slack.
Continuously optimize processes, identify bottlenecks, and run experiments to improve speed, accuracy, and scalability across CX operations.
Mento is a human and AI coaching company with the mission to help people perform their best at work. They are empowering employees at fast-growing companies and have experienced 5x user growth and 3x revenue growth in the past year.
Manage and scale the team: Hire, coach, and develop a high-performing team of CC specialists.
Drive data-led improvements: Track team metrics and lead root cause investigations into customer and support data.
Lead the CC Partnership Support Program, collaborating closely with Partnership and Ops teams to ensure strong CX metrics and scalability in partnership support.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. The team works tirelessly on ambitious problems, asynchronously, around the world.
Lead and develop a team of managers overseeing a growing team of ~30 CX agents.
Own the prospect experience by designing and refining workflows from initial contact through scheduling.
Work cross-functionally with Product, Marketing, and Clinical Operations to create a seamless prospect journey.
Solace is a healthcare advocacy marketplace connecting patients and families to experts who help them understand and take charge of their personal health. Solace is a Series B startup, founded in 2022, with a lean, mission-driven, and quickly growing fully remote U.S. team.
Design and implement a structured onboarding program for internal CX agents and BPO partners across international markets.
Own a centralized, scalable Knowledge Management system including Help Center content, internal SOPs, macros, and workflows.
Design and operate a robust QA framework across all channels and regions.
Grüns believes that foundational nutrition should be simple and convenient for everyone and are dedicated to bringing comprehensive and real nutrition through their gummies, formulated from 60 nutrient-dense and whole-food ingredients. They operate in a fully remote, high-trust environment and come together bi-annually for off-sites to connect IRL.
Own hiring, onboarding, training, and ongoing development of Customer Support team members.
Oversee daily support operations across phone, email, and live chat channels.
Define, implement, and evolve customer support KPIs and SLAs across customer segments, severity levels, and channels
Avive Solutions, Inc. is a growth-stage Automated External Defibrillator (AED) company with a connected response system. They are a mission driven team that is rapidly gaining market share with elegant, creative solutions to solve complex problems.
Lead a global support organization of onshore specialists and offshore BPO agents.
Develop and leverage KPIs to drive improvements in efficiency, resolution quality, cost per ticket, agent productivity and customer satisfaction.
Act as the frontline VOC function, surfacing key themes to Marketplace, Product, and Executive teams, helping shape the future of our category-defining service
Order.co is a B2B Ecommerce Platform that simplifies purchasing and transforming how businesses connect with vendors through our marketplace.
Define and lead Splice’s end-to-end customer experience strategy.
Build, mentor, and scale a high-performing customer experience organization.
Partner with Product, Engineering, Marketing, and Analytics teams to surface insights and influence roadmaps.
Splice is a creative platform for people who make music. They provide a subscription service with sounds and samples, empowering music creators with creative tools and resources.
Lead and develop a global team of customer service representatives.
Own workforce management and staffing strategies.
Implement training and QA programs to elevate team performance.
Winona is a leading telemedicine company providing HRT for women in menopause. They've built all of their technology in house with a team of in house physicians providing world-class care via a fully vertically integrated business model.
Own and drive Customer Success’s most critical operational and strategic initiatives end-to-end.
Optimize processes, workflows, and systems to ensure scalability while maintaining a high-quality customer experience.
Manage and develop a world-class team of Customer Success Operations leaders, fostering a collaborative and high-performing culture.
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors and has 1,000+ enterprise clients.
Deliver timely support via email and chat that reflects Karat's brand voice while consistently meeting SLAs.
Triage and route inquiries to the right internal teams.
Adhere to standard operating procedures while adapting to the dynamic needs of a high-volume, global support environment.
Karat is the world's largest interviewing company, transforming organizations around the world. They provide a system for technical leaders who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead.
The Customer Success Manager acts as an advocate for customers.
You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
Ensure customers are technically healthy and obtain maximum value from their investment.
ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.
Drive the vision and roadmap for a Customer Service and Operations Platform.
Lead the discovery and implementation of process improvements and automation opportunities.
Identify high-impact use cases for generative and predictive AI.
EzCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. They provide flexible and scalable solutions and also enables companies to manage their food spend in a single, customizable platform.
Lead and mentor a global team of individual contributors and managers, fostering a culture of operational excellence. Build OKRs in close collaboration with Product and Support Ops, being accountable for execution and meeting targets. Partner with Product to identify in-product UX improvements and automation opportunities.
Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale.
You will own the full customer journey, from pre-sales support through onboarding, aftersales, and long-term retention.
Acting as a key connector between sales, operations, logistics, and service partners, you will ensure customers receive a seamless, high-quality experience at every touchpoint.
The position combines leadership, operational excellence, and problem-solving in a fully remote, globally distributed setting.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Pivotal in transforming the client support experience through enhanced internal tooling and AI integration.
Lead the vision and execution of core tools that empower client support teams, making interactions faster and more efficient.
Balance technical expertise and strategic thinking to optimize client-facing channels and drive operational excellence.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. It identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Improve the AI agent by monitoring responses, validating accuracy, and strengthening the human-in-the-loop framework.
Build the skills of CSRs and Leads so they can coach the bot and work effectively in an AI-supported workflow.
Lead change management to ensure CSRs feel equipped, informed, and engaged in continuous AI improvement.
7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. The company's mission is to simplify team management and improve performance for restaurants, with a long-term vision of creating a thriving restaurant industry through connected and engaged teams.