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Responsibilities:
- Lead, mentor, and develop a global team of ~60 customer service / patient support representatives, team leads, and managers.
- Build a strong culture of accountability, empathy, and performance.
- Own workforce management, scheduling, and staffing strategies to ensure efficient coverage across time zones.
Requirements:
- 7–10+ years of experience in customer service or patient support leadership roles, ideally in tech-enabled services, healthcare, telemedicine, or high-volume support environments.
- 3+ years managing large, globally distributed teams (50+).
- Expert-level proficiency in Intercom—including admin-level configuration, automation, routing, reporting, and optimization.
Winona
Winona is a leading telemedicine company providing HRT for women in menopause. They've built all of their technology in house with a team of in house physicians providing world-class care via a fully vertically integrated business model.