Own hiring, onboarding, training, and ongoing development of Customer Support team members.
Oversee daily support operations across phone, email, and live chat channels.
Define, implement, and evolve customer support KPIs and SLAs across customer segments, severity levels, and channels
Avive Solutions, Inc. is a growth-stage Automated External Defibrillator (AED) company with a connected response system. They are a mission driven team that is rapidly gaining market share with elegant, creative solutions to solve complex problems.
Own daily and weekly performance across support channels, including wait times and resolution quality.
Lead, coach, and develop a team of Support Specialists with a strong focus on accountability.
Help translate customer pain into actionable feedback and communicate clearly with stakeholders.
Bloomerang champions the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. It is home to some of the most innovative and skilled individuals in the workforce today with a mission-driven culture built on core values.
Develop and implement strategies for customer contact functions.
Monitor and analyze performance metrics across all customer contact functions.
Partner with other departments to develop a customer support strategy.
TDS Telecom provides high-speed internet, TV entertainment, and phone services to communities across the U.S. With over 50 years of experience, they are committed to building fiber optic networks and serve over 1 million connections.
Lead and grow a global CX team by recruiting, coaching, and developing high-performing agents and leads.
Optimize Zendesk workflows, macros, automations, triggers, and dashboards to ensure efficiency and consistent experiences.
Collaborate with Product, Operations, and Engineering to turn insights into product and operational improvements.
Firstbase, part of AppDirect, provides the infrastructure that makes remote and hybrid work possible. They offer businesses the ability to instantly support remote workers with the physical goods they need and give workers the ability to pick and choose what they need. They power millions of subscriptions worldwide for organizations with a values-driven culture.
Lead, coach, and develop a team of Customer Success Managers.
Drive a shift from reactive issue management to proactive engagement.
Collaborate with various teams to deliver a unified customer experience.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Provide direct support for Greenstone products, resolving customer issues and complex cases as needed.
Supervise, coach, and motivate Tier I and Tier II support teams, fostering a collaborative and high-performance environment.
Lead by example: actively participate in frontline support and complex case resolution, modeling best practices for the team.
Greenstone Systems delivers innovative, mission-critical solutions to North American agribusinesses. They hold a leading share of the U.S. grain origination software market, supporting more than 400 customers and 5,000+ ERP users across North America. Cultura’s employees are the heart of their business, a team bursting with talent, helping their customers feed the growing world.
Manage onboarding and implementation for customers, acting as the project manager.
Partner with customers to create and execute effective data and messaging strategies.
Serve as the customer’s first point of contact for support and troubleshooting.
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They power automated communication using real-time behavioral data and strive for an inclusive team culture.
Manage and scale the team: Hire, coach, and develop a high-performing team of CC specialists.
Drive data-led improvements: Track team metrics and lead root cause investigations into customer and support data.
Lead the CC Partnership Support Program, collaborating closely with Partnership and Ops teams to ensure strong CX metrics and scalability in partnership support.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. The team works tirelessly on ambitious problems, asynchronously, around the world.
Manage multiple teams of Specialists and team leads.
Actively participate in responses to live service outages.
Deliver regular reporting and MI to track KPIs and monitor performance.
Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types for over 25 years.
Lead, coach, and develop a team of Customer Success Managers, fostering a culture of accountability, innovation, and customer focus.
Inspire and guide the team into a new, proactive Customer Success model centered on customer outcomes and results.
Drive a shift from reactive issue management to proactive engagement, risk identification, and value realization.
Magnet Forensics is a global leader in developing digital investigative software. They serve thousands of customers globally and have employees based around the world, focused on innovation and customer satisfaction with a supportive team environment.
Define and execute the vision and strategy for the Customer Success Management function.
Lead, coach, and expand a growing team of Customer Success Managers.
Ensure the CSM team delivers measurable outcomes for customers.
TOPdesk's mission is to ensure customers achieve value from our offering, leading to long-term retention, satisfaction, and sustainable growth. They are looking for a Director of Customer Success Management (CSM) to lead the successful rollout and expansion of their CSM function, with a growing team across the Netherlands and Germany.
Identify, investigate, escalate and advise customers on their questions and concerns.
Interactions with customers directly impact their ability to run their teams efficiently.
Key player in growing Aircall.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. They combine voice, SMS, WhatsApp, and AI into one seamless workspace, operating in nine global offices and backed by world-class investors.
Monitor and distribute incoming tickets to ServiceDesk Agents
Ensure customer service is timely and accurate based on KPIs and SLAs
Lead and mentor the ServiceDesk Tier I team, fostering a culture of continuous improvement and excellence
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex situations.
Align with internal teams on customers' business priorities and strategies.
Utilize a data-driven approach to adapt customer success plans and timelines.
Drive resolution of blockers while accelerating solution implementation.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own and manage a portfolio of APAC customers post-sale, ensuring strong engagement and satisfaction
Lead onboarding processes, including planning, data readiness, and enablement activities
Collaborate with customer leaders to define success metrics, track outcomes, and drive product adoption
Jobgether is an AI-powered matching process company that ensures applications are quickly reviewed. They objectively and fairly assess candidates against roles, sharing top fits with hiring companies that handle final decisions.
The Customer Success Manager acts as an advocate for customers.
You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
Ensure customers are technically healthy and obtain maximum value from their investment.
ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.
Deliver timely support via email and chat that reflects Karat's brand voice while consistently meeting SLAs.
Triage and route inquiries to the right internal teams.
Adhere to standard operating procedures while adapting to the dynamic needs of a high-volume, global support environment.
Karat is the world's largest interviewing company, transforming organizations around the world. They provide a system for technical leaders who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead.
Manage APAC customers post-sale, leading their onboarding.
Define customer success metrics and drive product adoption.
Act as first-line support and manage customer health and renewals.
Jobgether is a platform that connects job seekers with employers using AI-powered matching. They aim to ensure applications are reviewed quickly and fairly, identifying top-fitting candidates for hiring companies.