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TDS Telecom
TDS Telecom
5 open remote positions
TDS Telecom provides high-speed internet, TV entertainment, and phone services to communities across the U.S. With over 50 years of experience, they are committed to building fiber optic networks and serve over 1 million connections.
Salary Distribution
5 of 5 jobs
Parental Leave Distribution
Benefits Overview
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Open Positions
Completes tasks and projects involving network design, engineering, configuration, and operational support. Supports network infrastructure planning, engineering, technology development, and operational readiness. Grows technical skills through self-training, formal classes, and coaching.
Networking
TCP/IP
VoIP
Take the lead role and manage customer billing concerns via phone, email and chat following CPNI and Account Security guidelines. Investigate billing disputes and negotiate customer credits; manage customer expectations regarding toll fraud and other billing topics. Submit orders for Business customers including disconnect orders, install orders for customers whose accounts were disconnected for non-payment.
Customer Service
Billing
Microsoft Suite
Sales
Partner with internal teams to determine forecasted inventory demand and supply gaps. Analyze metrics and provide recommendations to department leadership on forecasts and gaps. Oversee inventory levels, including monitoring equipment and part levels to facilitate transfers and/or orders.
Data Analytics
Microsoft Excel
Customer Service
Develop and implement strategies for customer contact functions. Monitor and analyze performance metrics across all customer contact functions. Partner with other departments to develop a customer support strategy.
CRM
Telecommunications
Analytical Skills
Interpersonal Skills
Stakeholder Management
Meet or exceed monthly sales and revenue growth goals for products and services via inbound/outbound calls. Actively manage existing account base (via inbound-out bound calls/email), acting as their resource for sales negotiations. Discuss with decision makers to uncover sales opportunities with new prospects and existing account base.
Sales
Customer Service
Communication
Interpersonal
Microsoft Suite