Bloomerang is a donor management and fundraising platform for nonprofits, helping them raise more, recruit more, and retain more. They have tens of thousands of customers and foster a mission-driven culture based on core values of Simplify, Care, and Act.
Own complex production support escalations and ticket triage, providing hands-on troubleshooting and resolution alongside reliability work.
Partner with Software Engineering to investigate complex production issues, identify root causes and reliability risks, and drive permanent solutions.
Build observability across products, services, and critical customer workflows using meaningful metrics, logs, traces, dashboards, and actionable alerts.