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  • Monitor and distribute incoming tickets to ServiceDesk Agents
  • Ensure customer service is timely and accurate based on KPIs and SLAs
  • Lead and mentor the ServiceDesk Tier I team, fostering a culture of continuous improvement and excellence

ITSM Excel Azure Intune

11 jobs similar to ServiceDesk Tier I Lead

Jobs ranked by similarity.

$146,200–$215,000/yr
US

Lead the Owned Channels function including Outbound, Referrals, Affiliates, Co-Marketing, Partnerships. Shape long-term channel strategy, set quarterly performance goals, and own execution to meet acquisition targets. Partner deeply with Strategic Finance and Analytics to define KPIs and build forecasting models.

Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

US 4w PTO 12w maternity

The Director will manage strategic payer portfolios, build relationships with payer partners, and contribute to health plan contracting for value-based contracts. Develop and lead a team for strong execution and effective storytelling with data. Influence collaboration with internal and external stakeholders.

Aledade empowers independent primary care practices to deliver better care and thrive in value-based care arrangements.

  • Develop and execute marketing plans aligned with local and global priorities.
  • Work together with Category Leader to manage product portfolio, including new introductions and existing products.
  • Collaborate with sales management to ensure alignment with business plans.

Logitech empowers people to have a positive global impact with flexibility. They design award-winning products that drive superior performance when gaming and superior productivity when working, enabling creativity and enhancing connectivity. It is a global company that values diversity and inclusion.

US 4w PTO

As an Account Executive, act as a strategic advisor to clients and broker partners. Manage post-sale engagement and ensure exceptional service delivery. Build and maintain strong relationships with clients, brokers, and internal teams to ensure retention, satisfaction, and growth.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

Europe

  • Define technical specifications and scope for new features, ensuring alignment with user needs and product goals.
  • Collaborate with designers and product managers to validate technical feasibility and suggest implementation strategies.
  • Take full ownership of product initiatives from discovery through production, ensuring timely, high-quality delivery.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against a role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

US

  • Spearhead WW’s business development process from initial outreach through close, owning identification, evaluation, and execution of strategic growth initiatives.
  • Develop and implement WW's business development and growth strategy for key markets and partnership segments, translating market knowledge into actionable strategies and ambitious growth objectives.
  • Partner with the CCO, CEO, and executive leadership to co-author and execute the company’s inorganic growth strategy aligned with business objectives.

WeightWatchers is a global digital health company and the #1 doctor-recommended behavioral weight health program. They have helped millions build healthy habits for sixty years and are now developing new clinical pathways for medication access, behavioral programs for chronic health conditions, integrating third-party services, and enhancing product personalization.

US

  • Drive overall spacecraft GNC architecture, executing detailed trade studies to find new ways to implement guidance, attitude control, and orbit estimation systems.
  • Develop the control infrastructure, from discrete filter design to thorough analysis, and support autonomous orbit raise.
  • Own and execute the Verification and Validation plan for the GNC stack, driving the system to flight readiness via analysis of vehicle performance.

K2 Space is building large, high-powered spacecraft for the next generation of space development and intends to mass produce satellite platforms.

Canada

  • Build, design, improve, and debug complex product features and their underlying systems.
  • Write extensible, scalable and test-driven code.
  • Collaborate with team members on designing scalable, well tested, and well documented web architecture, including APIs and backend systems.

StackAdapt empowers marketers to reach, engage, and convert audiences with precision. They are known for their diverse and supportive workplace and have been recognized as a top software and marketing product.

Canada Unlimited PTO

  • Build, mentor, and empower two high-performing teams (Core + Growth) responsible for product fundamentals and conversion-critical experiences.
  • Partner with Product and Design on roadmap definition, ensuring alignment between impact, effort, and strategic outcomes.
  • Own and evolve on-call, release, and incident management processes to ensure consistent service quality.

Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. They are a remote-first team headquartered in Toronto, made up of curious, driven, and empathetic people building tools that help practitioners create sustainable, independent practices.

US

  • Lead and implement human capital strategies to drive organizational growth.
  • Oversee talent management, employee development, and compliance.
  • Partner with cross-functional teams to address workforce challenges and optimize performance.

This position is posted by Jobgether on behalf of a partner company.

  • Serve as the primary subject-matter expert on automotive assembly sequence planning, tooling, and production line setup.
  • Define and review product workflows and requirements for sequence planning, torque specs, tooling selection, ergonomic risks, and MTM or time study use.
  • Provide practical guidance on new or modified production lines, including station layout, work content, standardized work, and work instructions.

Foundation EGI is an MIT-born, venture-backed Silicon Valley startup building a real-life 'Jarvis', an AI Copilot for design and manufacturing.