5 open remote positions
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale.
You will be responsible for evolving Aircall's frontend architecture into a true platform. As a Senior Software Engineer, your goal is to design the architecture that makes collaboration seamless, safe, and performant. You will act as an enabler for the entire engineering organization, setting the standards for how frontend code is written, shared, and deployed at Aircall.
Join our growing Engineering Team as a Software Engineer on our Workspace team! In this role, you will be responsible for the design, development, and deployment of Aircall’s flagship product: The Workspace. The Workspace is a 100% frontend product where performance and user experience are paramount. Quality, excellence, and agility drive our delivery processes.
As a Senior Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job. Quality, excellence, and agility drive our delivery processes and you will help us level these up.
Own and evolve Aircall’s monitoring, alerting, and observability stack. You’ll work cross-functionally with backend, front end and infrastructure and teams to ensure our systems are transparent, measurable, and continuously improving in reliability and performance. This role is ideal for someone passionate about observability-as-code, metric design, and helping engineering teams gain meaningful visibility into their systems.
As a Customer Care Specialist, you’ll be an advocate for our customers and the heart of Aircall by promoting product education and helping other businesses to achieve their goals. You’ll work closely with our global support team to efficiently identify, solve, escalate and advise our customers on their questions and concerns.