Aircall

Join our team as a Staff Business Systems Analyst and play a pivotal role in driving the success of our Go-to-Market (GTM) Systems team, optimizing processes, improving data quality, and ensuring seamless integration across multiple business functions. Collaborate with stakeholders to analyze business challenges, define solutions, and lead implementations that drive revenue growth and operational efficiency. If you have experience with business process automation, we want to hear from you!

As a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. You will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times.

We are looking for a hands-on and highly talented seasoned leader to join our extended Support organization and lead our global Number Operations team. This team is obsessed with offering world-class support for number-related customer requests, such as number purchasing, porting and compliance, to our >22,000 customers. NumOps closely partners with Carrier Relations, Product & Engineering, Legal and customer-facing teams such as Success and Sales.

As a Technical Support Specialist, you will work directly with customers to help solve complex technical and operational questions. This role involves handling escalated customer cases, analyzing issues, training the Frontline Support team, and creating internal documentation. You'll collaborate with developers and product management to resolve issues, suggest product enhancements, and ensure customer satisfaction.