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The role is to act as an advocate for our customers. Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products. Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

Identify areas of risk and takes steps to prevent customer or revenue churn. Responsible for working closely with Sales Teams to define and execute product adoption and customer retention plans. Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Identify areas of risk and takes steps to prevent customer or revenue churn.
• Work closely with Sales Teams to define and execute product adoption and customer retention plans.
• Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models.

ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Proactively manage customer health through intentional and outcome-driven engagement.
• Drive product adoption acceleration and articulate clear ROI to customers.
• Strengthen relationships and provide tailored advice on product fit and configuration.

Jobgether is an AI-powered platform helping candidates get visibility. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Develop and execute tailored onboarding plans to ensure customer success and long-term adoption.
• Serve as a trusted advisor, helping customers improve operational efficiency and demonstrating clear ROI.
• Drive customer retention, expansions, and net revenue growth through proactive engagement.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They use AI tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

• Provides business and/or technical leadership with Consultants, Customers, and Partners.
• Leading and growing a team of experts who consult, implement, and configure the ServiceNow Technology Workflows products.
• Support services sales teams in sales pursuits, to ensure the accurate solution and scope are being proposed

ServiceNow's technology makes the world work for everyone, and their people make it possible. With more than 7,700+ customers, they serve approximately 85% of the Fortune 500, and are proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

• Work on key strategic projects for ServiceNow, driving actionable recommendations and results.
• Help drive the operational cadence of various businesses and functions.
• Develop project scopes and objectives, involving all relevant stakeholders.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations for better work. The company embraces a fast-paced, collaborative, and innovative high-growth environment.

Manage key customer accounts and lead projects from onboarding to renewal. Build strong relationships with stakeholders and facilitate cross-functional collaboration. Drive enterprise-wide adoption and value realization of a cutting-edge AI governance platform.

Jobgether helps candidates get matched with jobs using AI.

• Lead, coach, and develop a team of Customer Success Managers.
• Drive a shift from reactive issue management to proactive engagement.
• Collaborate with various teams to deliver a unified customer experience.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Develop and implement end-to-end digital programs for customers.
• Create a cohesive strategy with tangible goals to drive adoption and retention.
• Collaborate with leaders across Support, Product, and Marketing.

Jobgether is a company that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Align with internal teams on customers' business priorities and strategies.
• Utilize a data-driven approach to adapt customer success plans and timelines.
• Drive resolution of blockers while accelerating solution implementation.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Lead, coach, and develop a high-performing team of CSM Managers and Senior CSM ICs, setting clear expectations, goals, and development plans.
• Build a culture of accountability, customer-first thinking, and collaboration with adjacent teams (Implementation, Support, Product, Sales, RevOps).
• Champion adoption of HighLevel’s AI-powered features (including Employee AI and conversation/automation tools) as core levers for value and stickiness.

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment, building a global community rooted in creativity, collaboration, and impact.

• Manage onboarding and implementation for customers, acting as the project manager.
• Partner with customers to create and execute effective data and messaging strategies.
• Serve as the customer’s first point of contact for support and troubleshooting.

Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They power automated communication using real-time behavioral data and strive for an inclusive team culture.

• Lead, coach, and develop a team of Customer Success Managers, fostering a culture of accountability, innovation, and customer focus.
• Inspire and guide the team into a new, proactive Customer Success model centered on customer outcomes and results.
• Drive a shift from reactive issue management to proactive engagement, risk identification, and value realization.

Magnet Forensics is a global leader in developing digital investigative software. They serve thousands of customers globally and have employees based around the world, focused on innovation and customer satisfaction with a supportive team environment.

• Build deep relationships with customers and ensure positive sentiment.
• Understand customer goals and identify gaps to achieve desired outcomes.
• Proactively recommend solutions and provide focused training.

Knak empowers people to be creative through its world-class enterprise email and landing page creation platform. They are focused on making successful and happy customers by providing them with an incredibly powerful, yet easy-to-use creation platform.

• Advising on agent design, personas, conversation flows, and tool integrations.
• Guiding customers through best practices for deploying and scaling agents.
• Analyzing agent performance data and conversational logs to identify optimization opportunities.

ElevenLabs is a research and product company defining the frontier of audio AI, with millions using their tools. In January 2025, they raised a $180 million Series C round, valuing the company at $3.3 billion, which doubled to $6.6 billion by September 2025.

• Build and develop relationships with senior executives in business and IT.
• Identify critical needs of customers and mapping appropriate resources cross-functionally.
• Lead the new customer onboarding program and work with core Snorkel AI technical teams.

Snorkel AI helps enterprises transform expert knowledge into specialized AI at scale. They are on a mission to democratize AI by building the definitive AI data development platform.

• The Inside Solution Sales Specialist builds relationships with clients while achieving quarterly and annual sales quotas.
• Drive sales opportunities and business relationships over the telephone with influential contacts within Commercial Accounts.
• Manage and nurture accounts to ensure customer satisfaction and guide additional revenue streams.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Ensure customer success by driving full value realization of the Segment platform.
• Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
• Manage the customer relationship, acting as a trusted advisor to executive and senior leadership.

Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses. They empower millions of developers worldwide to craft personalized customer experiences and have a strong culture of connection and global inclusion, with employees working remotely around the world.

Act as the project manager for the successful onboarding of accounts, and provide ongoing support for assigned customers. Collaborate with technical support, sales, product, and engineering to answer customer questions. Plan and organize customer data to power effective campaigns and newsletters.

Customer.io powers automated communication that people actually want to receive.