Source Job

US

  • Advising on agent design, personas, conversation flows, and tool integrations.
  • Guiding customers through best practices for deploying and scaling agents.
  • Analyzing agent performance data and conversational logs to identify optimization opportunities.

Customer Success Account Management B2B SaaS AI/ML

20 jobs similar to Customer Success Manager, Agents Platform

Jobs ranked by similarity.

US

  • Lead, coach, and develop a high-performing team of CSM Managers and Senior CSM ICs, setting clear expectations, goals, and development plans.
  • Build a culture of accountability, customer-first thinking, and collaboration with adjacent teams (Implementation, Support, Product, Sales, RevOps).
  • Champion adoption of HighLevel’s AI-powered features (including Employee AI and conversation/automation tools) as core levers for value and stickiness.

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment, building a global community rooted in creativity, collaboration, and impact.

Europe Unlimited PTO

  • Drive value realization, adoption, and optimize customer workflows during the post-sales journey.
  • Lead technical onboarding sessions and educate customer teams on product capabilities.
  • Partner with customers to architect workflows and integrations tailored to their unique processes and goals.

You.com is an AI-powered search and productivity platform designed to empower users with personalized, efficient, and trustworthy search experiences.

$25,000–$30,000/yr
Unlimited PTO

  • Lead enterprise-wide adoption of the Credo AI Governance Platform.
  • Oversee all customer lifecycle activities, including delivering onboarding and training, coordinating support, and leading business reviews.
  • Define and execute success plans aligned to customer goals and milestones to drive governance outcomes and long-term value.

Credo AI empowers organizations to responsibly build, adopt, procure and use AI at scale with a pioneering platform for context-driven AI governance.

$115,000–$161,500/yr
US Canada

Build strong working relationships with customers, becoming a reliable partner throughout their Webflow journey. Learn each customer’s goals and workflows to guide them toward meaningful wins. Bring clear, organized customer insights back to the business to help improve our product and processes.

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust and transparency.

US Canada

  • Lead onboarding sessions that demonstrate how to set up, configure, and manage AI agents.
  • Educate customers on best practices and recommended configurations for building effective AI agents.
  • Help customers translate their business goals into clear agent structures, prompts, workflows, and inputs.

SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, capable of delivering personalized sales calls, demos, and follow-ups in real time and in multiple languages. The company's platform enables businesses to automate and scale their sales operations. The company has a global workforce of multi-cultural and talented colleagues with amazing growth opportunities for personal development.

APAC 5w PTO 11w maternity 4w paternity

Drive Synthesia’s future growth by building relationships with clients and turning them into happy users. Educate clients on a totally new way to create video content. Work closely with sales to create a cohesive onboarding experience for new users.

Synthesia is an AI video communications platform that simplifies the entire video production process, making it easy for everyone to create and share videos.

$75,000–$90,000/yr
US

  • Own our customers’ experience with Antenna and our products, ensuring engagement, adoption, retention, and growth
  • Be our customers’ trusted advisor as an expert of their needs, challenges, and org and equip them with tailored applications or usage of existing Antenna data & products.
  • Collaborate with the full commercial team to expand customer relationships and execute on growth strategies.

Antenna provides data and analytics for subscription media services in the U.S. They are a small, remote-first team where members have the opportunity to work alongside senior leaders and professionally grow with an early-stage team.

Australia New Zealand

  • Manage onboarding and implementation for customers, acting as the project manager.
  • Partner with customers to create and execute effective data and messaging strategies.
  • Serve as the customer’s first point of contact for support and troubleshooting.

Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They power automated communication using real-time behavioral data and strive for an inclusive team culture.

$137,000–$209,000/yr
US Canada

Build strong, trusted relationships with customers. Guide customers through every stage of their Webflow journey. Lead account strategy and drive adoption and impact.

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and creativity.

$80,000–$80,000/yr
Americas Unlimited PTO 11w maternity

Act as the project manager for the successful onboarding of accounts, and provide ongoing support for assigned customers. Collaborate with technical support, sales, product, and engineering to answer customer questions. Plan and organize customer data to power effective campaigns and newsletters.

Customer.io powers automated communication that people actually want to receive.

$79,000–$98,000/yr
Canada US Unlimited PTO

  • Design and optimize AI chatbot playbooks and conversational flows.
  • Monitor and analyze Chatbot performance to improve resolution and customer experience.
  • Collaborate with cross-functional teams to refine conversational design and ensure a smooth customer journey.

Super.com helps maximize lives for both customers and team members, providing opportunities to unlock potential, celebrate learning, and realize impact.

Europe Unlimited PTO

  • Drive adoption of communication APIs and foster strong customer relationships.
  • Develop success plans and align API solutions to drive business value.
  • Identify upsell and cross-sell opportunities to drive revenue growth and customer retention.

Vonage API is a global leader in Communications Platform as a Service (CPaaS), enabling businesses to seamlessly integrate messaging, voice, video, and authentication capabilities.

Brazil

  • Proactively manage customer health through intentional and outcome-driven engagement.
  • Drive product adoption acceleration and articulate clear ROI to customers.
  • Strengthen relationships and provide tailored advice on product fit and configuration.

Jobgether is an AI-powered platform helping candidates get visibility. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

$150,000–$180,000/yr
US

  • Build and maintain strong relationships with key accounts, ensuring their satisfaction and long-term retention
  • Serve as the primary point of contact for client needs, inquiries, and escalations
  • Partner with clients to understand their goals, challenges, and workflows, providing actionable recommendations

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The final decision and next steps (interviews, assessments) are managed by their internal team.

Europe

Drive successful implementation of enterprise SaaS solutions within customer environments. Act as the primary coordinator and point of contact for multiple concurrent implementation projects. Manage expectations, resolve challenges, and drive results.

You.com is an AI-powered search and productivity platform designed to empower users with personalized, efficient, and trustworthy search experiences.

US Europe India

This is an expansion-focused role where you drive product adoption and grow revenue across a portfolio of accounts. You will uncover whitespace opportunities and lead upsell, cross-sell, and renewal discussions. Collaborate with CSMs to strengthen retention and expansion strategy and work cross-functionally with Product, Marketing, and Sales to influence strategy and improve customer experience.

They are a fast-growing SaaS company helping businesses connect the physical and digital worlds through modern technology.

Europe

As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. This role combines strategic thinking, customer relationship management, and operational excellence to ensure customers receive the most value from their ServiceNow products. Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy and ensure a cohesive experience for customers.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

India Unlimited PTO

Manage key customer accounts and lead projects from onboarding to renewal. Build strong relationships with stakeholders and facilitate cross-functional collaboration. Drive enterprise-wide adoption and value realization of a cutting-edge AI governance platform.

Jobgether helps candidates get matched with jobs using AI.

EMEA

Act as the primary point of contact for B2B clients, ensuring they achieve success and satisfaction with their platform experience. Manage the full customer lifecycle—from onboarding and activation to expansion and renewal. Collaborate with cross-functional teams to drive adoption, optimize processes, and align platform capabilities with client goals.

This position is posted by Jobgether on behalf of a partner company and uses an AI-powered matching process to ensure your application is reviewed quickly.

US

  • Own end-to-end customer lifecycle management—from onboarding through renewal and expansion.
  • Manage a portfolio of enterprise accounts with tailored engagement strategies based on customer needs, scale, and growth potential.
  • Conduct strategic success planning, stakeholder mapping, and executive business reviews.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates and shares this shortlist directly with the hiring company.