Junior Customer Success Manager (API) with French

The Customer Success Manager (CSM) at Vonage API ensures customers achieve their business objectives through their API solutions. This person will drive adoption of communication APIs, foster strong customer relationships, and ensure long-term customer satisfaction and retention. The role requires a proactive, customer-centric approach with a strong understanding of CPaaS solutions.

Key Responsibilities:

• Build and maintain strong relationships with key stakeholders acting as a trusted advisor with an understanding of customer's goals.
• Monitor usage patterns, identify opportunities for expansion, and provide best practices
• Collecting and relaying customer feedback to internal teams to influence product improvements and roadmap priorities.

Requirements:

• Must have fluent English and French, and have 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS, CPaaS, or technology-driven company.
• Needs to have familiarity with APIs, cloud communications, and software integration processes, and a strong passion for customer success.
• Must have excellent verbal and written communication skills with a strategic problem-solving approach, and ability to work cross-functionally with product, sales, and support teams.