Customer Success Manager, Americas

Customer Onboarding:

• Transition calls with stakeholders to outline the onboarding plan.
• Plan the data customers send to their Customer.io account.
• Provide dedicated support and initial troubleshooting.

Customer Communication:

• Unearth reasons why messaging matters to customers.
• Help customers plan, implement, and follow through with messaging goals.
• Follow up with customers ~1x/month after onboarding.

Account Management:

• Assess the customer’s plan for growth.
• Keep customers on a good path to renewing their agreement.
• Set up the contracts team for success with renewals.