Customer.io

Architect and build highly scalable, distributed systems in Go that handle mission-critical workloads. Lead design discussions and set best practices for fault tolerance, system reliability, and performance optimization. Influence the technical roadmap by identifying key opportunities for innovation and improvement. Drive large-scale architectural decisions, ensuring the platform is built for growth and operational excellence.

Tackle complex challenges by designing and implementing scalable, reliable infrastructure and services that power the future of customer engagement technology. You'll leverage your extensive expertise in backend systems and infrastructure management to enhance the performance and reliability of our platforms. Your contributions will directly influence the shaping of architecture and operational excellence needed for our product to thrive.

Drive strategy, build a high-performing team, and shape the future of decision-making at Customer.io. Serve as a proactive business partner to leaders across departments. Collaborate closely with Finance, EPD (Engineering, Product, Design), GTM, and Customer Success teams to embed analytics in key decisions. Ensure high standards in data governance, quality, and accessibility.

We’re establishing a Partnerships team and want to hear from you if you have expertise in partner sales & account management, strategic alliances & business development, or partner marketing & co-marketing programs. Whether you’re a rainmaker, a deal-maker, or a marketer who drives joint demand-gen campaigns, we want your resume. Help shape our Partnerships strategy from the ground up.

As the Sales-Led Growth Content Marketing Manager, you’ll create persuasive, persona-driven content that empowers our partner and sales teams to connect with growth-minded marketing and operations leaders. You'll craft assets that move deals forward in a considered but fast-paced buying process, including owning the development of our annual State of Messaging report. The role involves developing mid- and bottom-of-funnel content and collaborating with various teams to translate technical features into clear business value.

As a Senior Partner Operations & Enablement Manager, you will be a strategic partner to our partner, revenue, and enablement teams owning the infrastructure, data, and programs that make it easier for our partners to drive results. You'll play a critical role in shaping how we enable and operationalize our partner ecosystem by building onboarding experiences to refining performance metrics. If you love building systems that create clarity, thrive on cross-functional collaboration, and are energized by supporting partner-facing teams with the tools and insights they need—you’ll feel right at home here.

Partner directly with sales leadership to lead high-impact initiatives that unlock growth and operational excellence. From driving territory planning and compensation design to improving sales forecasting and performance insights, you’ll play a key role in helping our revenue team work smarter and win more often. If you’re energized by working cross-functionally, translating data into decisions, and building systems that create clarity and momentum, we’d love to hear from you!