Customer.io

Customer Success Manager, Americas

Act as the project manager for the successful onboarding of accounts, and provide ongoing support for assigned customers. Collaborate with technical support, sales, product, and engineering to answer customer questions. Plan and organize customer data to power effective campaigns and newsletters.

Director of IT Americas

• Own and evolve the internal IT strategy, including systems management, access control, cybersecurity, and hardware procurement.
• Lead cross-functional efforts to improve system performance, security, and employee experience across SaaS tools, devices, and cloud infrastructure.
• Identify and implement scalable technology solutions to support the global team as the company continues to grow.

Customer Journey Specialist, EMEA

• Engage with trial users early and often to understand their goals and guide them through setup.
• Capture and share feedback to inform the team's approach and uncover potential product improvements.
• Collaborate across teams to ensure customers get timely help and a smooth experience during their trial period.