CX Operations Analyst
Benefits
Unlimited PTO
11w maternity
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CX Dashboards:
- CX teams have reliable, self-serve dashboards that surface the right metrics.
- Leadership has clear visibility into customer health and SLAs.
Data Integrity:
- Data issues are proactively identified and resolved.
- Customer facing teams spend less time on manual data wrangling.
Reporting & Analytics:
- Ad hoc reporting volume decreases.
- Scalable systems and processes are established.
- Leadership has clear visibility into CX performance metrics.
Customer.io
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They power automated communication and help teams send relevant messages using behavioral data.