Senior Manager, CX Operations

About the Role:

• Own the data, operations, and processes that power our post‑sales engine.
• Ensure our AI Outcome Managers, Solutions Architects, and broader CX teams operate with clarity and efficiency.
• Design and implement scalable playbooks, automated workflows, and reporting frameworks.

You will:

• Help build our post‑sales strategy, including defining core CX roles and responsibilities.
• Shape the long‑term CX operating strategy by designing and maintaining the CX metrics backbone.
• Implement and run key post‑sales cadences such as renewals forecasting.

About you:

• 5+ years of experience in CX Operations, Revenue Operations, or related GTM operations roles.
• Strong understanding of key post-sales metrics and leading indicators.
• Experience operating in high‑growth or startup environments where you’ve had to build structure in ambiguity.