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About You:
- You will take full ownership of delivering world-class support to our global customers.
- You are strategic and operational, able to lead a high-performing team while improving systems and processes.
- You thrive in fast-moving environments and are obsessed with customer satisfaction.
What You’ll Do:
- Own CX systems and automation; optimize Zendesk workflows and dashboards.
- Design scalable processes and build playbooks that standardize operations globally.
- Define and track KPIs such as CSAT, NPS, resolution time, and team productivity.
Why You’ll Love Working Here:
- You'll have the impact of building a global CX organization.
- There will be ownership to lead strategy and execution with freedom to innovate.
- You will join a company that invests in your career development and leadership growth.
Firstbase
Firstbase, part of AppDirect, provides the infrastructure that makes remote and hybrid work possible. They offer businesses the ability to instantly support remote workers with the physical goods they need and give workers the ability to pick and choose what they need. They power millions of subscriptions worldwide for organizations with a values-driven culture.