Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs).
Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance.
Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.
Lead daily After Hours operations, managing workload, queues, service levels, staffing, and escalations.
Coach and develop a high-performing Account Management team, driving accountability and engagement.
Use data and metrics to improve workflows, efficiency, and service quality while partnering with day and international teams.
Uber Freight helps companies move goods reliably and efficiently using technology, people, and transportation capacity. The company works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight, fostering a culture of ownership, adaptability, and customer service.
Build and manage creator rosters for assigned campaigns using established criteria and collaborative guidance from CSMs.
Execute day-to-day campaign operations following SOPs and playbooks, managing ~20–30 campaigns per month at full ramp.
Own campaign and creator data accuracy in real time, ensuring CRM and internal tools reflect current information.
#paid is a marketplace that connects vetted creators with iconic brands like McDonald's, Samsung, and Disney to foster authentic collaborations. We're a growing team of passionate and thoughtful people, rated #1 for customer support, with a flexible vacation policy, competitive benefits, and a strong emphasis on trust and transparency.