Drive our CS organization's operational excellence and scalability for 3 months. This role is designed for individuals who thrive on process optimization, data analytics, and technology enablement to improve customer success outcomes. Oversee CS tooling, automation, and analytics, ensuring the seamless integration of platforms, data accuracy, and efficiency across workflows.

Support ultra-high-net-worth (UHNW) clients and businesses in the luxury sector, ensuring world-class experiences and seamless operations. Responsibilities include client relationship management, sales excellence using platforms like HubSpot and Podium, unified assistant identity representation, internal collaboration, and process optimization.

This position is for a Channels Operations Onboarding Manager to oversee the end-to-end onboarding process for WhatsApp, ensuring a seamless experience for customers and strengthening relations with Meta, working closely with internal and external strategic partners.

Oversee the day-to-day activities of an offshore Member Acquisition team, ensuring smooth and efficient workflows. Monitor and evaluate team performance against established KPIs and SLAs, providing regular feedback to improve outcomes. Conduct regular QA reviews of agent calls, prepare performance reports, and refine team structures.