Lead, mentor, and develop a team of Customer Support Specialists (L1), fostering a culture of technical excellence and collaboration. Oversee the day-to-day operations of the team, ensuring that complex customer issues related to our cloud services are resolved efficiently and within SLAs. Act as the primary escalation point for critical customer cases, providing expert guidance and coordinating with other departments.
Job listings
The Project Manager oversees the successful planning, execution, tracking, delivery, and closure of client projects, collaborating with clients to understand requirements and coordinating with the global team to fulfill them. They develop tailored solutions grounded in Welocalize's Four Pillars: Customer Service, Quality, Innovation, and Global Teamwork and should excel at building relationships across project teams and thrives in a fast-paced, dynamic environment.