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Accountabilities:
- Lead and develop a team of customer support professionals.
- Manage performance reviews and coaching programs.
- Drive process improvements to enhance service quality.
Requirements:
- 3-5+ years of experience in customer support roles.
- Proven experience in managing team leads and multiple squads.
- Strong leadership skills with a focus on coaching.
Benefits:
- Dynamic remote work environment with autonomy.
- Opportunities for professional growth and development.
- Collaborative team culture focused on hospitality.
Why Apply Through Jobgether?:
- AI-powered matching process ensures quick and fair application review.
- Identification of top-fitting candidates is shared with the hiring company.
- Final decisions and next steps are managed by the internal team.
Jobgether
Jobgether is a platform that connects job seekers with companies. This particular position is posted on behalf of a partner company, and it emphasizes a focus on enhancing customer experience and operational excellence through leadership and team development.