New Manager, Customer Support
Benefits
Unlimited PTO
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About The Role:
- Lead and develop people to build a high-performing team.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Oversee daily operations, including queue management and service quality.
Specific Responsibilities:
- Act as the primary point of contact for major customer escalations.
- Optimize policies and processes to remove friction and improve efficiency.
- Evaluate and adopt new technologies that advance the support operating model.
Required Qualifications:
- Proven ability to lead, mentor, and develop high-performing teams.
- Strong command of support operations, including SLA management.
- Excellent communication skills with executive presence to align stakeholders.
Accela
Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging.