Job Description
Team Management:
- Manage specialists and team leads.
- Set clear goals and provide feedback.
- Ensure adherence to processes and procedures.
Customer Support:
- Actively participate in outage responses.
- Handle escalations from product specialists.
- Partner with knowledge and quality teams.
Continuous Improvement:
- Identify areas for improvement and risks.
- Regularly assess team performance.
- Lead improvement projects.
About Turnitin
Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types for over 25 years.