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Turnitin
Turnitin
10 open remote positions
Turnitin is a recognized innovator in global education, providing learning integrity solutions to over 16,000 academic institutions, publishers, and corporations in more than 185 countries. With a remote-first culture and a diverse team across 35 countries, the company values integrity, collaboration, and making a positive impact on global education.
Salary Distribution
1 of 10 jobs
PTO Distribution
1 of 10 jobs
Unlimited PTO
1 jobs (10%)
Benefits Overview
10 of 10 jobs
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Open Positions
Drive sales growth by strategically prospecting into new accounts and identifying high-quality leads for the sales team. Execute targeted multi-touch inbound and outbound campaigns via social media, email, and phone to build a robust pipeline. Collaborate with regional sales teams to develop dynamic territory plans and navigate institutional buying processes.
Salesforce
CRM
Social Media
Communication
Market Research
Lead the definition and implementation of enterprise data architecture and governance frameworks. Assess current reporting landscape, identify root causes of fragmentation, and propose a target-state architecture. Facilitate cross-functional alignment to establish trusted, scalable, and decision-ready enterprise data.
Data Governance
Stakeholder Management
Drive customer retention and growth by securing renewals and identifying upsell opportunities. Build trusted relationships with stakeholders across all levels of higher education institutions. Act as the customer’s voice internally to inform product and go-to-market strategies.
Customer Success
Account Management
SaaS
EdTech
CRM
Develop and launch global marketing campaigns, supporting planning, execution, and localisation across channels. Collaborate cross-departmentally to optimize workflows, analyze data, and implement AI tools for efficiency. Identify process improvements, monitor KPIs, and provide regular reports to stakeholders.
Project Management
Data Analysis
Salesforce
Asana
Marketing Campaigns
Craft persuasive copy across digital campaign assets including paid ads, emails, and landing pages to improve conversion rates. Manage end-to-end development of customer stories, coordinating with internal stakeholders and an external agency. Conduct keyword research and optimize content for SEO to support campaign objectives.
Copywriting
Content Marketing
SEO
Conversion Rate Optimization
Project Management
Lead the design and development of scalable backend services using Java and serverless technologies. Architect RESTful APIs and event-driven systems for high-performance distributed applications. Mentor junior developers and collaborate with cross-functional teams to deliver innovative solutions.
Java
AWS Lambda
RESTful APIs
React
CI/CD
Lead day-to-day operations of the Philippines-based Order Management team, ensuring SLA achievement and high-quality order processing. Drive team performance through KPIs, quality measures, and continuous improvement initiatives. Foster a culture of accountability, collaboration, and professional development while managing operational risks.
Salesforce
NetSuite
Order Management
Compliance
People Leadership
Support research on misuse of Turnitin products and take action to halt offending accounts. Analyze misuse reports to identify anomalies and unauthorized activities. Work with teams to detect essay mills and improve identification of misuse cases.
Data Analysis
Customer Support
Zendesk
MS Excel
Google Sheets
Maintain and optimize Customer Experience platforms like Zendesk and AWS Connect, managing triggers, automations, and workflows. Drive the generative AI and automation roadmap, configuring and training AI solutions to improve customer support efficiency. Monitor AI performance metrics, audit user permissions, and produce reports to support workforce management and system health.
Zendesk
Data Analytics
Troubleshooting
Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues. Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems. Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.
Customer Support
Windows OS
Mac OS
Technical Writing
Integration