Turnitin

• Maintain strong relationships with banking partners, including day-to-day issue resolution.
• Monitor liquidity levels across global entities and ensure adequate funding.
• Coordinate the opening, closing, and modification of bank accounts and authorized signatories.

• Support the execution of the UKI sales strategy.
• Drive new business growth within the education sectors.
• Lead, mentor, and coach a small team.

• Be available to receive live daily calls, emails and chats to Triage, and action escalations from Tier 1.
• Provide world-class technical support via telephone, email, and chat for Turnitin customers experiencing escalated technical issues.
• Become a Subject Matter Expert on all Turnitin Assessment Products and services.

• Process orders by managing and working through the assigned case queue.
• Provision new and existing customer accounts across multiple platforms for various products.
• Resolve issues related to purchases or provisioning in coordination with the appropriate internal teams.

• Execute integrated marketing initiatives for customer engagement and retention.
• Support marketing strategy development and localize campaigns.
• Collaborate with sales, customer experience, and product teams.

• Design, develop, and optimize scalable shared backend services using Java and serverless technologies (AWS Lambda).
• Design / implement RESTful APIs and event-driven systems.
• Contribute to the development of user-facing frontend components as needed.

• Make significant contributions in designing, developing, and optimizing scalable shared backend services using Java and serverless technologies.
• Contribute to design and implementation of RESTful APIs and event-driven systems.
• Contribute to the development of user-facing frontend components as needed.

• Design, develop, and optimize scalable shared backend services using Java and serverless technologies.
• Contribute to design and implementation of RESTful APIs and event-driven systems.
• Collaborate with cross-functional teams to deliver impactful solutions and participate in code reviews and testing.

• Collaborate with Engineering, QA, & Support teams.
• Break down projects into manageable tasks.
• Maintain infrastructure in on-premises & AWS environments.

• Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts.
• Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews.
• Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership.

• Engage in functional & technical discussions with customers, understanding their requirements and pain points.
• Design and present solutions that demonstrate the product's value, addressing customer needs effectively.
• Provide Subject Matter Expertise to Sales and Customer Success teams, supporting them in achieving new dollar revenue goals.

• Manage multiple teams of Specialists and team leads.
• Actively participate in responses to live service outages.
• Deliver regular reporting and MI to track KPIs and monitor performance.

As a Front-End Software Engineer on the P2D team, you’ll play a vital role in developing user-facing features that are performant, accessible, and delightful to use. Help design seamless UI experiences within our existing frameworks. Collaborate closely with product designers, backend engineers, and other cross-functional teams to deliver high-impact improvements.