As a Tech Lead, you'll guide and evolve the technical architecture of Reach's Data Lake and related platforms, ensuring our data infrastructure meets the highest standards. You will create data ingestion processes using Python and various data processing frameworks. This includes acquiring data from a variety of source systems such as APIs, S3 buckets, and SFTP servers.
The Analytics Engineering team is responsible for building downstream data models from backend services with the desire to make our Data Warehouse a genuine competitive advantage for Monzo. This role supports the building of robust data models downstream of backend services (mostly in BigQuery) that support internal reporting, machine learning as well as financial and regulatory use cases, while focusing on optimisation of our Data Warehouse.
Work with clients from different industries to investigate complex business problems and to design end-to-end analytical solutions. Work independently as part of a small team to solve complex data engineering use-cases across a variety of industries and design and develop the analytical layer, building cloud data warehouses, data lakes, ETL/ELT pipelines, and orchestration jobs.
As a Senior Data Analyst you will partner with Product Managers, Engineers, and Data Scientists in an agile product environment. You’ll champion the use of data and bring ideas to life through a rigorous analytical approach. Your work will focus on improving the support we offer to customers in financial difficulty, ensure our operational processes are well controlled and we meet regulatory requirements.
Manage the day to day modelling and reporting of the forecast change process and being accountable for seeking 1st line approvals of any changes that impact COps cost or headcount. Ensure accurate reporting of FTE, cost and workload impacts in various stakeholder-facing forums. Be responsible for building and maintaining custom reporting / dashboards for Workforce Management, e.g. shrinkage, adherence, handle time, etc. in Looker.
Play a key role in enabling and supporting everyone at Monzo to keep customers at the heart of our product by doing user research effectively and safely. Drive training for non-researchers who are starting out on doing research themselves, supporting them to feel confident in their approach. Onboard new researchers into research processes and optimize the research tool stack. Champion innovation and experimentation to keep the research team on the forefront of changes in the industry.