Design and implement comprehensive quality assurance frameworks and methodologies across multiple frontline channels
Mentor frontline employees and facilitate knowledge transfer through coaching and feedback programs
Generate actionable insights from complex performance data to drive strategic decision-making and process improvements
Twilio is shaping the future of communications. They deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide, with a strong culture of connection and global inclusion.
Drive collaboration and coordination with cross-functional teams.
Track team progress and deliver detailed status reports, including KPIs and performance data.
Audit call and email communications to assess quality and accuracy; compile QA feedback summaries for management and training teams.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other.
Lead change management initiatives to ensure teams are informed for product updates
Analyze customer feedback to generate actionable insights that influence the product roadmap
Drive product quality and operational excellence through feedback channels
Jobgether is connects job seekers with companies using an AI-powered matching process. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements, and the final decision is managed by the company's internal team.
Support the delivery of analytics and reporting for the client.
Manage media content ingestion and coding, ensuring data accuracy.
Provide insight-led recommendations on content strategy.
Cision is a global leader in PR, marketing, and social media management technology and intelligence. They help brands identify, connect, and engage with customers to drive business results and have offices in 24 countries throughout the Americas, EMEA, and APAC.
Review commercial finance processes, procedures, and transactions to ensure they comply with both internal and external standards.
Perform quality assurance tests and reviews of credit risk and performance data, documentation, commercial finance processes and reporting to identify discrepancies, inefficiencies, and areas for improvement.
Analyze data and generate detailed reports that highlight trends, findings, and recommendations for process enhancement.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They are a team of problem solvers and innovators who celebrate differences and believe unique perspectives make Pathward stronger and well-positioned for success.
Lead change management to keep stakeholders informed of product changes.
Analyze customer feedback and operational trends to inform product strategy.
Drive product quality through feedback channels and operational playbooks.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Jobgether is a platform that connects job seekers with employers. They utilize AI-powered matching to ensure applications are reviewed quickly and fairly.
Plan, organize, and track project milestones across product, tech, business, and operational teams.
Assist in gathering and summarizing quantitative and qualitative data to inform project and operational decisions.
Collaborate with local customer support and operational teams to understand workflows, constraints, and country-specific realities.
Docplanner Group aims to help people live longer, healthier lives as the world’s largest healthcare platform, connecting millions of patients with doctors across multiple countries. With over 3,000 employees, they maintain a fast, flexible, and hands-on culture, backed by leading VC funds and focused on profitability and IPO preparation.
Facilitate complaint investigations and ensure completeness of complaint files.
Evaluate complaints and perform preliminary investigations, following up with healthcare professionals.
Ensure complaint documentation complies with regulatory requirements and coordinate investigations with Quality and R&D.
Calyxo, Inc. is a medical device company that aims to improve kidney stone treatment. They are headquartered in Pleasanton, California, and are led by executives and investors with a proven track record.
Assist project teams in compiling and synthesizing information.
Prepare and assist with primary source data collection.
Analyze quantitative and qualitative research data and contribute to the reporting and interpretation of findings.
American Institutes for Research (AIR) is a nonpartisan, not-for-profit organization. They conduct behavioral and social science research and delivers technical assistance to address some of the most pressing challenges in the United States and globally, with around 2,000 employees.
Analyze datasets to identify patterns and trends related to service performance.
Manage task views, routing, and short-term system changes for efficient workload distribution.
Conduct deep dives to identify issues between supply/demand and assess the service impact of proposed changes.
Jobgether leverages AI to connect candidates with companies. They focus on quick and fair reviews, matching applicants with core requirements and ensuring objective shortlists for employers.
Extract, clean, and analyze call center data to identify trends.
Develop projections and forecasts to support capacity planning.
Create clear visualizations and dashboards that communicate data to leadership.
SAPS LLC is seeking a motivated Junior Data Analyst to join our call center operations team. They foster a fun, relaxed culture filled with smart folks committed to success.
Support registrations, submissions, and lifecycle maintenance activities.
Help maintain and improve QMS processes and records to support ISO 13485 certification.
Receive, log, review, and route product complaints for investigation.
Dandy is transforming the antiquated dental industry through technology. Backed by leading venture capital firms, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams to achieve more for their practices, their people, and their patients.
Plan, execute, and oversee inspection and testing of Bobtails services to confirm quality.
Analyze and investigate service complaints or reported quality issues to ensure resolution.
Monitor risk-management procedures and maintain problem logs for identifying and reporting issues.
Bobtail is dedicated to increasing happiness by eliminating inefficiencies in the supply chain. They envision a supply chain without friction, fraud, waste, and abuse where companies succeed based on the value they create. Bobtail values teams over individuals and encourages experimentation and iteration to constantly improve.
Document processes to ingest contact and company data from all sources.
Recommend simplification of processes and workflows for efficient scaling.
Translate complex challenges into practical solutions, breaking large projects into phases that deliver incremental value.
QIMA helps clients make products consumers can trust by developing compliance solutions for testing, inspection and certification (TIC) that enable supply chain agility, sustainability and product innovation. They have 6,000+ dedicated Qimates worldwide and are known for their culture of relentless client care and commitment to intuitive solutions.
Support the product line strategy by leveraging multiple data sources for market and competitive analysis.
Develop annual product portfolio strategy/plan and product roadmaps.
Lias with credentialing, content, marketing and sales team to ensure proper positioning, communication and successful execution of all GTM efforts.
ISACA champions the global workforce advancing trust in technology. For more than 55 years, ISACA has empowered its community of 185,000+ members with the knowledge, credentials, training and network they need to thrive in fields like information security, governance, assurance, risk management, data privacy and emerging tech.
Manage international market research projects through entire project lifecycle.
Ensure excellent client service and delivering projects on time and within budget.
Manage and leverage relationships with vendors to facilitate accurate and timely deliverables.
M3 is a Japanese global leader providing technological and research solutions to the healthcare industry, operating in the US, Asia, and Europe with over 5.8 million physician members globally. The M3 Group provides services to healthcare and the life science industry, with offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, South Korea, and India.
Contribute to analyses and presentations using NIQ’s full suite of US-based and global datasets and analytical models.
Serve as a key contributor to due diligence projects by pulling, cutting, and interpreting NIQ’s proprietary data.
Collaborate with data scientists, analytical experts and thought leaders across the organization to inform strategic recommendations.
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
Develop comprehensive, complex, and accurate information reports.
Create complex data reports for forecasting and benchmarking used by senior management.
Communicate data findings directly to senior management.
Jobgether is a platform that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against a role's core requirements. They identify the top-fitting candidates and share this shortlist with the hiring company.
Perform analyses of data related to customer usage and buying patterns
Prepare and present presentations to relevant stakeholders
Analyze open ended customer feedback and identify key insights
Quantum Metric helps organizations put customers at the heart of everything they do by providing a platform to understand the digital customer journey. They capture insights from 40 percent of the world’s internet users and have been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years.