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Accountabilities:
- Analyze datasets to identify patterns and trends related to service performance.
- Continuously strive for improved SLAs and identify seasonality trends.
- Collaborate with Operations, Product, Risk teams, and domain analysts to deliver accurate service insights.
Requirements:
- Solid background in workforce management.
- Proficiency in Google Sheets / Excel and Looker for data analysis and visualization.
- Excellent communication skills, both written and verbal.
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