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Responsibilities:
- Generate and maintain agent schedules based on business requirements.
- Identify opportunities for scheduling efficiencies and contribute to process improvements.
- Support internal reporting needs by building or updating tools and templates.
Qualifications:
- Minimum of 1 year of Workforce Management experience focused on scheduling.
- Strong analytical and problem-solving skills, with attention to detail.
- Experience working with WFM software platforms such as Verint, NICE IEX, Calabrio.
Confidential
The company focuses on workforce management solutions. They value teamwork and provide opportunities for their team members to give input and take on new challenges.