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New Service Manager, Workforce Management
Monzo
UK
Data Analysis
Forecasting
WFM
Responsibilities:
- Configure, maintain, and optimize Genesys Cloud WFM.
- Build and adjust forecasts.
- Support workforce planning.
Qualifications:
- 5+ years of experience with WFM.
- Strong hands-on experience with Genesys Cloud WFM.
- Understanding of contact center KPIs.
We offer:
- Competitive Pay and Benefits
- Work From Anywhere Culture
- Welcoming Multicultural Environment
Miratech
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, with a culture of Relentless Performance and an annual growth rate exceeding 25%.