New Service Manager, Workforce Management

Key Responsibilities:

• Owning the full WFM planning cycle for your domains, ensuring seamless operations.
• Managing and empowering a high-performing team of analysts with diverse WFM and Service skill sets.
• Continuously improving WFM processes to meet service requirements (SLAs).

Required Experience:

• Proven experience managing and developing a high-performing team, setting clear responsibilities.
• Experience with projects and product changes, ensuring WFM can effectively support operational needs.
• You have operations, WFM product/data, and service management experience.

Technical Skills:

• You're proficient in data analysis through multiple tools, including data visualisation tools (Looker, Tableau, etc.).
• BigQuery, and Google Sheets.
• You have short term forecasting experience and can deep dive into service, forecasting, and scheduling issues.