Job Description
Team Leadership: Leading and empowering a team to deliver customer-focused service. Coaching and developing the team to reach their full potential. Encouraging the team to improve customer experience and enhance ways of working.
Performance Management: Driving performance at individual and team levels. Reviewing the quality of customer interactions and identifying areas for improvement. Holding regular feedback and development sessions with team members.
Operational Responsibilities: Supporting the team with complex queries and providing clear explanations. Guiding the team through business changes and ensuring clarity. Keeping the team motivated and engaged, even during high-demand periods.
About Monzo
We’re on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking.