Seeking an experienced Head of Business Operations to lead and structure the function, ensuring efficient scaling of the Firm. This leader will manage procurement, risk, and data teams, define company strategy, and work closely with senior leadership, particularly in Finance and People teams, to ensure smooth operations.

As the Manager, Claim Operations you will play a key role in Guidehealth’s expansion and growth. You will provide operational oversight to the claims production and the inventory and reporting teams to ensure all required KPIs and Metrics are being met.

The Elevators Inspections unit ensures the operational safety, reliable service, and lawful use of vertical transportation devices throughout New York City. The Director will be responsible for managing inspection and clerical staff to ensure safety compliance for vertical transportation devices. Key tasks include overseeing Unit operations, improving operational systems, managing projects, reviewing performance data, and providing recommendations for improving day-to-day operations.

Act as the operational leader (an Integrator in the EOS framework), ensuring clear alignment and collaboration across all departments. Facilitate weekly meetings with department leaders, helping them prioritize effectively, streamline workflows, and overcome operational challenges. Oversee the continuous improvement of internal processes and communication. Ensure operational goals and initiatives directly align with InnerOrbit’s mission.

Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics. Guide team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills. Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.

The Associate Director, Patient Success is responsible for supporting the Patient Success day-by-day efforts and partnering to achieve a high level of excellence pertaining to the patient billing journey. In addition, the Associate Director, Patient Success is also responsible for managing the Patient Success Leaders who have direct KPIs and SLAs and owns the performance goals for Patient Success or projects as per company goals.

The Senior Manager is responsible for delivering advisory projects, overseeing other managers and supervisors in their project management, and serving as a client relationship manager for large clients; they will provide internal audit and management consulting services, primarily serving government and public sector organizations.

This position plays a pivotal role in collaborating with our partner clinical team and training our multi-site Patient Navigators to successfully educate patients on the benefits of genetic testing and early detection.