Partner with stakeholders to document current-state workflows and translate findings into future-state SOPs.
Configure Shopify POS settings to ensure the store experience matches SOPs and training.
Deliver live training, facilitate Q&A, and ensure store teams are confident ahead of go-live.
Lazer is a world-class digital product studio with over 180 senior engineers and designers. With their product experience, they have designed, engineered, and grown products from $0 to $200M in revenue for clients ranging from startups to enterprises.
Jobgether is a company that uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Run the daily operating rhythm: priorities, handoffs, accountability, and follow-through in Slack
Ensure coverage is working across phones, texts, and email tickets throughout the day (with the team)
Handle escalations and customer happiness: resolve higher-stakes issues and protect trust
They are an established U.S.-based home services company with a fully remote operations team. They run a fast-moving, systems-driven environment with high accountability and high visibility.