Shopify POS Launch Lead

Discovery & Process Definition:

• Partner with Retail Operations, Store Leadership, and HQ stakeholders.
• Translate findings into future-state SOPs, job aids, and checklists ready for rollout.
• Identify gaps/risks and drive alignment on “one way of working”.

Shopify POS Configuration:

• Configure and validate in-store usability settings such as Smart Grid / product grid organization.
• Ensure the store experience matches SOPs and training.

Training & Change Management:

• Build role-based training plans, training materials, and a delivery schedule.
• Deliver live training (in-person and remote), facilitate Q&A, and ensure store teams are confident ahead of go-live.

Rollout Execution & Hypercare:

• Own the rollout playbook: store readiness checklist, cutover plan, launch-day support, and post-launch hypercare.
• Provide on-site support during rollout waves, triaging issues, and escalating appropriately to technical teams/vendors.