Operations Manager, Business Operations & Supply Chain

SUPPLY CHAIN & OPERATIONAL EXECUTION:

• Use Excel, SQL, and data tools to build forecasting and planning models that inform inventory, production, and capacity decisions.
• Manage end-to-end supply chain operations, from supplier ordering and inbound logistics to production readiness, inventory flow, and fulfillment execution.
• Optimize shipments, volumes, routing, and timelines to maintain service levels while minimizing cost and waste.

E-COMMERCE SYSTEMS & TECHNICAL OPERATIONS:

• Support business needs across e-commerce platforms and integrations, particularly Shopify, including apps, flows, data syncs, and any order-to-fulfillment triggers.
• Troubleshoot and resolve technical operational issues affecting order flow, fulfillment, invoicing, and customer experience.
• Evaluate, configure, and maintain operational, routing, forecasting, inventory allocation, and analytics tools connected to Shopify and backend systems.

INTERNAL OPERATIONS & CROSS-FUNCTIONAL COLLABORATION:

• Maintain ownership of internal operational workflows, system health, and documentation across tech tools, stores, and data pipelines.
• Partner closely with Product, Finance, Customer Experience, and Commercial teams to translate business planning assumptions into operational reality.
• Serve as a subject-matter expert on both supply chain performance and e-commerce platform health, constraints, and opportunities.