The senior merchandise manager will build and run the strategy of two high growth categories using their experience in retail merchandising. The person in this role should be a strong problem solver, data driven decision maker, and able to leverage technology to build and scale the product strategy.

This position will lead workforce management, capacity planning, and forecasting; support the development and administration of existing and new CS tools to improve customer experience and operational efficiency; and create and own the operational mechanisms to align CS resourcing to support company programs and scale.

Play a crucial role in evaluating, shaping and transforming the customer order fulfillment journey, spearheading initiatives aimed at streamlining expectations, communication, and issue resolution throughout the order lifecycle. Enhance tooling to ensure customers seamlessly understand order status with excellent cross-functional collaboration.