The Sr. National Quality Contract Manager is a hands-on, expert leader who works directly with teams to translate high-level quality goals into executable solutions. This role analyzes data, diagnoses root causes, and implements specific processes that drive meaningful quality outcomes. Serving as a primary point of contact for complex quality challenges, the Senior Manager works to enhance performance in models like Stars, HEDIS, and MIPS.
You will drive and analyze key business processes within both CFO Services and COO Services at Pilot. You will support team leads in Consulting Services as well as other senior stakeholders across various verticals within Pilot to deliver analytic insights that ensure efficient day to day processes and support strategic decision-making. You will be expected to own key operational processes, identify process weaknesses, and drive scalable solutions.
The Senior Manager, Operations leads Corporate Operations initiatives that enhance operational maturity and effectiveness. This role manages a dedicated team orchestrating efforts to analyze existing processes, identify inefficiencies, and design scalable solutions to support effective decision-making. The position thrives on fostering a culture of innovation and collaboration, leading cross-functional projects that deliver sustained value and operational excellence.
In this dynamic role, you'll work directly with practice partners to optimize success strategies, solve operational challenges, and drive both clinical excellence and financial performance. You're a strategic partner helping practices navigate the evolving healthcare landscape. This role is perfect for someone passionate about healthcare transformation.