Manage all aspects of Patient Support Center program operations and lead a team of Case Manager Supervisors.
Monitor team activity, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).
Serve as the subject matter expert (SME) for the Case Manager role and program needs with key stakeholders.
Novartis focuses on the needs of people and a community committed to meeting them through innovative science to improve lives. They foster a collaborative environment where individuals can learn and thrive together.
Lead business readiness and enablement activities for service and operations teams aligned to the Product Development Lifecycle (PDLC).
Define and execute internal communication strategies, create content for internal channels, and project manage User Acceptance Testing (UAT) readiness.
Partner with cross-functional stakeholders to coordinate training, reinforcement activities, and support adoption and post-launch feedback and metrics tracking.
HealthEquity's mission is to save and improve lives by empowering healthcare consumers, with a vision to make Health Savings Accounts (HSAs) as widespread as retirement accounts by 2030. The company fosters a culture where the person is valued more than the position, emphasizing teamwork and inclusion in a fast-paced, service-driven environment.
Provides strategic leadership over Workforce Management tools, process optimization, and business analytics operations, overseeing a cross-functional team.
Ensures WFM environments are properly configured and partners with vendors to provide product feedback and enhancement recommendations aligned with organizational needs.
Drives expansion of analytics capabilities and continuous improvement initiatives to enhance efficiency and effectiveness of WFM processes across the organization.
Liberty Mutual is a diversified global insurer providing a wide range of insurance products and services for personal and commercial customers. It is a large organization that values inclusion, offering comprehensive benefits and fostering a community-focused culture where employees are encouraged to grow and make a meaningful impact.
Build end-to-end reporting solutions in data management and visualization tools specific to the health system business.
Redesign operational workflows, especially around reporting and performance tracking, to replace manual and error-prone processes.
Partner with IT and Engineering to ensure clean data pipelines and translate business needs into clear technical requirements.
Natera is a global leader in cell-free DNA testing focused on oncology, women's health, and organ health to enable earlier and more targeted interventions. The company consists of dedicated professionals from world-class institutions who work hard and grow quickly in a collaborative environment that is changing genetic disease management.
Design and implement operational strategies to improve team productivity and process efficiency.
Lead initiatives to optimize workflows, reduce inefficiencies, and enhance overall performance, starting with overhauling the implementation process.
Monitor expenses, identify cost-saving opportunities, and manage operational processes within budget.
Medallion provides a platform to automate licensing, credentialing, payer enrollment, and compliance for healthcare organizations, streamlining workflows to improve provider satisfaction and accelerate revenue. It is a fast-growing healthcare technology company recognized as a Glassdoor Best Place to Work and is backed by $130M in funding from investors like Sequoia Capital.
Develop and execute the vision, strategy, and operating model for the Auto Claims segment, managing early claim lifecycle phases like intake, investigation, and fast-track resolution.
Lead operational excellence by standardizing workflows, championing technology and AI tools for efficiency, and ensuring compliance with company and regulatory guidelines.
Build and develop a high-performing remote team, fostering a culture of accountability and continuous improvement while managing financial performance and cross-functional partnerships.
Mercury Insurance provides personal auto, homeowners, renters, and other insurance products to help people manage risk. The company operates as a collaborative team across the United States, emphasizing professional growth, work-life balance, and an inclusive culture that values diverse perspectives.
Develop and manage long-term supply plans, update MRP, reconcile inventory, and place/manage purchase orders to maintain optimal safety stock.
Oversee short-term planning by monitoring material availability, developing shortage trackers, and optimizing shipments to mitigate supply risks and control costs.
Support new launches and packaging transitions by partnering with Product Development and Procurement to manage milestone dates, artwork changes, and BOM updates.
Nutrafol is a wellness company that creates clinically tested products for hair growth and provides support for people on their hair journey. It is a growing company recommended by over 7,500 physicians and is known for its passion for innovation and empowering its team and customers.
Own reporting on unit economics and physician productivity while identifying cost optimization opportunities.
Collaborate with Clinical Operations and Strategic Finance teams to generate data-driven insights through hypothesis formulation and testing.
Support supply and demand forecasting and the execution of strategic initiatives by enhancing internal tools and processes.
Imagen Technologies is building an AI-enabled teleradiology practice focused on reducing diagnostic error and enhancing radiologist capabilities through in-house AI solutions. The company is a rapidly growing, remote-first organization backed by significant funding, operating across numerous states and serving millions of patients.